Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- from 50.300 € gross/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the Veeva CRM, assist sales teams with access queries, and coordinate user requests while optimizing operational processes and analyzing and resolving technical issues.
Job Technologies
Your role in the team
- Responsibility for Veeva CRM
- They manage users, access requests, role changes, and deactivations.
- They support customer-facing teams with account access, the Global Account Search, and operational processes in customer management.
- You participate in platform changes, release activities, testing, and the local deployment readiness.
- Operational support for the field service
- You are the primary contact for questions regarding Veeva CRM as well as for operational issues of field staff, Key Account Managers, First-Line Managers, and other CRM users: You analyze the concerns and resolve them directly where possible.
- They create, track, and manage Service Requests and Incident Tickets in collaboration with the IT or global support teams.
- They escalate technical issues and oversee them until they are fully resolved.
- They support the field service teams with synchronization issues, access questions, call reporting, customer search, and other standard CRM processes.
- User, territory, and product management
- They coordinate onboarding, role changes, and offboarding of CRM users.
- They represent organizational changes in Veeva CRM and the associated organizational management processes.
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Our expectations of you
Education
- Completed bachelor's degree or a comparable qualification
Qualifications
- Excellent German and English skills
- Veeva certification is an advantage
Experience
- At least 3 years of professional experience
- Experience with Veeva CRM is desirable.
- Experience in collaborating with Sales Reps and handling support tickets is advantageous.
- Professional experience in the pharmaceutical industry preferred.
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What we offer
- Exciting and challenging work environment in a continuously evolving organization
- Varied activity in an internationally operating company
- Paid parental leave from our company for mothers and fathers for a duration of 12 weeks.
- Attractive company pension
- Free HPV vaccination
- Annual ticket for Wiener Linien or company parking lot (with deductible)
- Generous home office policy and, if needed, the possibility of hybrid working.
- Restaurant Card
- Annual bonus as well as mid-year employee recognition awards
- Discounted fitness offer
- Pharmacy discounts, wholesale discounts, etc.
- Paid parental leave for mothers and fathers for a duration of 12 weeks
- The collective agreement minimum salary for this position is EUR 50,300 gross per year (full-time). Depending on the candidate's qualifications and professional experience, there is a willingness to pay above this amount.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Merck Sharp & Dohme
Wien
At our company, we are committed to using innovative medications, vaccines, consumer health products and animal health products to make the world a healthier place. Our goal is to be the best healthcare company in the world. To this end, we are constantly working on new developments and groundbreaking solutions.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
CRM Administrator
- Salary
- from 50.300 € gross/yearEstimated net salary based on the gross salary in the job ad.from 35.808 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
