Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will develop IT Knowledge Management for Wien Digital, including process design, policy alignment, and training colleagues in ITSM tools like ServiceNow.
Job Technologies
Your role in the team
- You are responsible for the design and development of the IT Knowledge Management in Wien Digital.
- You will be responsible for the strategic planning of Knowledge Management for Wien Digital.
- You are responsible for the further development, redesign, and establishment of framework conditions for the implementation of a Knowledge Management system in MA01 (e.g., process design and policy creation).
- You are responsible for coordinating and designing processes, templates, and best practices that affect the entire business area, as well as for coordinating and communicating central policies and guidelines (especially in the ITSM environment).
- You will independently support the management of the business unit in the further development of internal structures within the business unit.
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Our expectations of you
Qualifications
- You have good knowledge of standard ITSM tools (e.g., ServiceNow, BMC Remedy).
- You possess very good ICT user skills (e.g., MS Office, especially Confluence).
- You can demonstrate very good German language skills (at least level B2).
- You are goal-oriented and enjoy delving into topics.
- You can easily find the results of your work in the city.
Experience
- You have extensive professional experience in the development or implementation of IT Knowledge Management Systems according to ITIL.
- You bring experience in the field of IT Service Management (ITSM), particularly in IT Knowledge Management.
- You have experience in training and supporting colleagues in processes and tools.
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Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Service Manager for IT Knowledge Management
- Location
- Vienna
- Working Model
- Onsite
