Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.952 to 3.264€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT-related inquiries in first-level support, install client hardware and software, and perform on-site services while monitoring and resolving incident and request tickets.
Job Technologies
Your role in the team
- You are responsible for First Level Support (Single Point of Contact) for our users and handle IT-related customer inquiries and incident reports from our employees and partners. You independently process and resolve these issues.
- You are responsible for processing Incident and Request Fulfillment tickets throughout their entire lifecycle.
- You support the analysis and troubleshooting processes and maintain ongoing contact with the respective users.
- They perform client hardware and software installations, maintain the client equipment, and carry out minor repairs on end devices.
- They also perform field service activities, from creating access to troubleshooting, on-site.
- They work on ensuring compliance with agreed Service-Level Agreements and KPIs.
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Our expectations of you
Education
- Completed vocational training (e.g., apprenticeship, HTL or FS with a focus on computer science) or equivalent professional experience
Qualifications
- Knowledge of Windows/Mac OS clients as well as Mobile Device Management
- Driver's license (Class B) advantageous
Experience
- Experience in first-level support and field service is an advantage.
- Extensive technical experience in heterogeneous IT operations and support environments is advantageous.
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What we offer
- Work-Life Balance: no all-in contract, paid lunch break, possibility of 60% remote work, and in addition to annual leave, you have the option to take up to 12 days of time off in lieu per year.
- Transparent salary structure and social security through our collective agreement
- 2 € Pluxee voucher per working day as well as gift vouchers worth € 14 per month of employment
- Salary: regular remuneration according to KV schema III: classification based on the collective agreement of the Fonds Soziales Wien from €2,952.57 to €3,264.04 gross per month depending on creditable previous service periods (40 hours per week, including paid lunch break, 14 times annually) as well as an annual performance-based bonus in accordance with the collective agreement of the Fonds Soziales Wien.
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Benefits
Food & Drink
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
This is your employer
Wüstenrot Gruppe
Salzburg
The Wüstenrot group is an important Austrian financial services provider. Around ninety years ago, Wüstenrot brought home building savings to Austria and helped 1.5 million Austrians achieve their dream of owning a home.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(1 Review)2.8
Career Growth
3.0Workingconditions
2.6Engineering
2.8Culture
3.0
Product Support Engineer
- Salary
- 2.952 to 3.264€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
