Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you handle IT inquiries and incident reports via phone and email as the central contact. You also qualify issues in the ticketing system and ensure high customer satisfaction.
Job Technologies
Your role in the team
- Telephone reception of all IT-related inquiries and incident reports as the "Single Point of Contact" for all group companies of the Wiener Stadtwerke Group.
- Proactive handling of email inquiries and disruptions related to our IT services.
- Initial qualification and recording of IT incident reports and change requests in our ticket systems.
- Proactive participation in ensuring high customer satisfaction.
- Forwarding of disturbances and requirements to downstream support groups (2nd & 3rd Level Support).
- Incident ownership with a focus on compliance with Service Level Agreements.
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Our expectations of you
Education
- Completed vocational training with an IT focus (e.g., apprenticeship, Matura) or equivalent professional experience.
Qualifications
- Knowledge of Microsoft Office (including O365) as well as experience with trouble ticket systems such as Remedy and ServiceNow.
- Communicative personality with a strong customer and solution orientation as well as a pronounced interest in IT.
- The desire to make Vienna climate-fit for the future together with the Vienna Stadtwerke Group.
Experience
- Relevant professional experience in customer support in a comparable role.
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Benefits
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 💵Bonus Payments
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
WienIT
Wien
The WienerIT team is the digital backbone of the Wiener Stadtwerke Group. We are at the forefront of digitizing everything that makes Vienna one of the world's most livable cities. As central IT & Business Partners, we get our city's transportation networks moving, make Vienna Energy shine, and build the network infrastructure for all of Vienna's digital networks. We find solutions for group-wide cases – whether it involves pioneering work in digital transformation, personnel processes or print jobs. We create smart services that make Vienna futureproof.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Workingconditions
4.1Culture
4.4Engineering
3.6Career Growth
4.5
IT Servicedesk Agent
- Salary
- from 2.473 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
