Job
- Level
- Junior
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Innsbruck
- Working Model
- Onsite
Job Summary
In this role, you handle 1st and 2nd level support requests, analyze technical issues, conduct software tests, and create documentation for customers in the HealthTech sector.
Job Technologies
Your role in the team
- Processing of 1st and 2nd level support requests with a technical focus
- Analysis and troubleshooting of issues via TeamViewer and direct customer communication
- Performing technical tasks such as installations and configurations
- Software testing and quality assurance during releases
- Creation and maintenance of instructions and help articles for customers.
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Our expectations of you
Education
- Completed technical education, such as HTL, IT technical school, or equivalent.
Qualifications
- Good technical understanding and interest in software, support, and quality assurance.
- Enjoyment in structured error analysis and patient communication with clients.
- Independent, reliable, and precise work approach
- Very good spoken and written German skills
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What we offer
- Long-term knowledge development in a specialized HealthTech environment
- Versatile tasks between support, quality, documentation, and technical implementation
- Close collaboration with development, product, and customer support
- Direct contribution to service quality and stable releases
- A team that strategically invests in service and product quality
- Digital solutions for modern medical practices
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Topics that you deal with on the job
Job Locations
This is your employer
MediPrime GmbH
Wir entwickeln moderne Software im Medizinbereich und haben mit der MediPrime-Plattform eine technisch und datenschutzrechtlich sichere Kommunikationslösung zwischen Ärzten, Patienten, Versicherern sowie Applikationen im österreichischen Gesundheitswesen entwickelt.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Application Manager
- Location
- Innsbruck
- Working Model
- Onsite
- Diversity
- Open for all genders
