Job
- Level
- Lead
- Job Field
- UX/UI, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 51.358 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate UX teams, develop processes and quality standards for digital customer solutions, and integrate customer feedback into decisions, using innovative technologies like AI effectively.
Your role in the team
- Orchestration of collaboration among all relevant roles within the context of the user experience of our digital solutions, including UX Design & Writing, User Research, Product Owner, and Business Stakeholders.
- Ensuring a consistent conception and design of digital customer experiences across all touchpoints.
- Further development of core UX work processes, reduction of friction losses, and establishment of a robust planning of UX capacities.
- Establishment of processes, quality standards, and UX guidelines for digital customer solutions such as websites, apps, and self-service offerings.
- Systematic anchoring of customer insights from qualitative and quantitative sources in decision-making and prioritization processes.
- Driving the targeted use of AI in UX Design and User Research, for example, for analyzing customer feedback, supporting design processes, or accelerating testing and iteration cycles.
- Creating transparency about pain points as well as relevant KPIs of the digital user experience.
- Moderation of cross-departmental coordination and decision-making processes at eye level with relevant stakeholders.
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Our expectations of you
Qualifications
- Proactive initiative and independent work.
- Very good understanding of digital customer platforms such as web, app, portal, or self-service solutions.
- Strong understanding of processes and organization, as well as enjoyment in making collaboration more effective and easier.
- Confident demeanor in stakeholder management, including at senior level.
- Interest in new technologies and a good understanding of how AI can be used productively and responsibly in the UX/Research context.
- Strategic thinking, implementation strength, and the ability to make an impact even without direct authority.
- Very good knowledge of German and English.
Experience
- Several years of experience in Digital Customer Experience, UX, Service Design, Digital Product Management, or in a comparable digital environment.
- Experience in managing complex, cross-functional initiatives with many stakeholders.
- Experience with agile working methods, Journey Thinking, Service Design, or comparable approaches.
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What we offer
- Annual gross minimum salary (Euro): 51,358.
- We will agree on your actual salary based on your education and experience during the recruitment process.
- Vaccination campaigns, preventive examinations, and blood donation drives are continuously offered on-site.
- Free & anonymous coaching sessions for personal and professional challenges.
- Discounted insurance policies and a company subsidy provide you with good coverage; additionally, vouchers for supermarkets, perfumeries, furniture and hardware stores, and much more can be purchased.
- Modern and bright office with break areas in the heart of the city as well as modern IT equipment enable good collaboration.
- In the office, you have access to a discounted DO&CO canteen, and even when working from home, you receive a financial meal allowance.
- Flexible working hours and short core hours allow you to have a flexible workday.
- Opportunity to work from home and receive a financial starter package for individual use.
- We offer you various training opportunities to grow professionally and personally.
- Allowances for marriages and births.
- Remote work within the EU: Work up to 20 days per year from an EU country of your choice.
- From summer festivals to year-end parties: We create space for交流, fun, and good vibes.
- At locations without a canteen, we support you with a generous meal allowance.
- Support from the Works Council - benefit from a variety of grants and offers.
- Stress-free commuting: Optimal accessibility by public transport.
- Individual onboarding & personal support for your successful start in the team.
- We cover 50% of your annual public transport ticket.
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Benefits
Work-Life-Integration
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 👔Textile Service
- 🚌Excellent Traffic Connections
- 😇Time for External Voluntary Work
More net
Health, Fitness & Fun
- 🎳Team Events
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 👨🏻🎓Mentor Program
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
UNIQA Insurance Group AG
Wien
The UNIQA Group is one of the leading insurance groups in its core markets in Austria and Central and Eastern Europe. We have around 40 companies in 19 countries, and more than 10 million customers.
Description
- Company Size
- 250+ Employees
- Founding year
- 1999
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance
Employer reviews
by devworkplaces.com
Total
(3 Reviews)3.4
Career Growth
3.6Engineering
2.8Culture
3.7Workingconditions
3.5
Chapter Lead User Experience
- Salary
- from 51.358 € Gross/YearNet salary converted from the gross salary in the job ad.from 36.446 € net/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
