Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries and incident reports in the eHealth sector, conduct troubleshooting and data analysis, and closely collaborate with various departments to resolve software issues.
Job Technologies
Your role in the team
- Processing and documentation of customer inquiries and fault reports related to topics within the scope of specialized user support for eHealth Austria (eCARD, ELDA, ELGA, prescription, DAME, etc.)
- eHealth Germany (ePA, eAU, ePrescriptions, Connector Integration, etc.)
- Support and assistance with customer inquiries regarding ORBIS and work processes.
- Troubleshooting, analysis, and debugging in configuration and database.
- Classification and identification of sources of errors in software and qualified handover to the development department for correction of the errors.
- Close collaboration with product management and development, project management, sales, project controlling, project organization, and consultants.
- Participation in 24x7 on-call duty
- Regular participation in training sessions, workshops, and coaching.
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Our expectations of you
Education
- Degree, training, or professional experience in the field of computer science
Qualifications
- Knowledge in the field of eHealth in Austria and/or Germany is an advantage.
- SQL skills are an advantage
- Handling of state-of-the-art IT and its organizational tools
- Quick comprehension and good analytical skills
- Professional demeanor towards our clients
- Teamwork
- Strong customer and service orientation
- Independent and goal-oriented working style
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Benefits
Health, Fitness & Fun
More net
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 👷♂️Additional Insurance
- 🚎Public Transport Allowance
Work-Life-Integration
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
Dedalus HealthCare GesmbH
Wien
Dedalus is committed to becoming one of the global leaders in healthcare information technology, with a particular focus on hospital information systems (ORBIS), radiology IT (ORBIS RIS/IMPAX EE), cardiac care IT, ECM/DMS (HYDMedia), business intelligence (TIP HCe), and integrated care.
Description
- Company Size
- 250+ Employees
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Application Specialist, Technical Support eHealth
- Salary
- from 45.000 € Gross/Year
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
