Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.016 to 4.350€ Gross/Month
- Location
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide 2nd and 3rd level support for Microsoft Dynamics 365 CRM, proactively identify upselling opportunities, and prioritize customer inquiries for software solutions.
Job Technologies
Your role in the team
- You reliably provide 2nd and 3rd level support from our clients' perspective in the Microsoft Dynamics 365 environment, thereby becoming a key pillar in this area.
- You proactively identify cross- and upselling opportunities with our clients and pursue them to implement your tasks innovatively.
- You maintain a patient communication with our clients, competently handle their inquiries regarding the implemented software Dynamics 365 CRM, prioritize them, and ensure they are addressed.
- You responsibly ensure the availability of the necessary resources and conduct quality assurance, while keeping budget and scope of work in mind and designing your tasks sustainably.
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Our expectations of you
Education
- Ideally, you have experience in Support/Customer Care and a completed IT training or a comparable qualification.
Qualifications
- You have technical expertise in the Microsoft Dynamics 365 environment (CRM/Customer Engagement), Azure, and/or the Power Platform.
- You enjoy IT, have a strong technical affinity, and a knack for problem-solving that motivate and challenge you.
- You bring team spirit, creative ideas, and commitment that contribute to the success of our locations.
- Self-employment as well as a goal- and solution-oriented way of working are second nature to you.
- You are open to learning from more experienced colleagues and ready to apply newly acquired knowledge successfully in the future.
- You have very good German skills (at least C1) and good English skills to communicate internationally as well.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Topics that you deal with on the job
This is your employer
COSMO CONSULT GmbH
Graz, Wiener Neustadt, Steyr, Wien, Traun, Vitis
The COSMO CONSULT Group is a world-leading provider of business software solutions, with extensive experience in implementing and managing systems for small and medium-sized businesses, as well as large corporations across a range of industries. We're dedicated to helping our clients maximise their efficiency and competitiveness through the use of innovative technology.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Culture
3.2Career Growth
2.4Workingconditions
3.8Engineering
2.7
Support Consultant Microsoft Dynamics 365 CRM
- Salary
- 3.016 to 4.350€ Gross/Month
- Location
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
