Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary
- Salary
- from 3.385 € gross/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for IT issues and service requests, work on problem resolution, analyze disruptions, and document them in the ticketing system for a stable IT operation.
Your role in the team
- As part of our 24/7 IT Service Desk (BSS) team, you keep the IT operations running.
- You support colleagues with IT issues, respond to incidents from monitoring, handle incidents and service requests, and make a significant contribution to the stability of our IT services.
- Do you want to help ensure that a critical IT infrastructure operates reliably and securely? Then you are exactly right with us.
- As part of an experienced and appreciative team, you work together with your colleagues in the technical 1st-level service desk in shifts to ensure a stable IT operation around the clock.
- Including:
- You handle incoming telephone and written disturbance reports from our internal customers.
- Do you respond to monitoring alerts and coordinate the further processing?
- You analyze the impact and potential causes of disruptions.
- You prioritize incoming requests and escalate them to the 2nd-level support or external partners.
- You document all processes transparently in our central ticketing system.
- You work closely with various departments and significantly contribute to ensuring that our systems remain reliably available.
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Our expectations of you
Education
- A completed technical education (HTL, apprenticeship, vocational school, or comparable)
Qualifications
- Enjoyment in helping others and finding solutions together
- A structured, reliable, and precise way of working
- Strong communication skills and team spirit
- Curiosity as well as the willingness to familiarize oneself with new topics
Experience
- Initial professional experience in IT support, Service Desk, or a similar role is advantageous.
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What we offer
- A dedicated team that supports each other and shares knowledge
- Comprehensive onboarding with a buddy system for a successful start
- Individual training and development programs for your professional and personal growth
- Flexible shift scheduling with home office options
- The opportunity to plan leisure activities outside peak hours - such as sports, shopping, or errands.
- A collective agreement salary starting from EUR 3,385.49 gross per month (36 hours per week full-time) plus allowances is provided for this position.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
ASFINAG
Klagenfurt, Wien
ASFINAG was founded in 1982 and is a company of the federal government. Our responsibilities include planning, financing, building, maintaining, operating and charging for 2200 kilometers of Autobahnen and Schnellstraßen.
Description
- Founding Year
- 1982
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Construction, Real Estate, Building Services
IT Service Desk Specialist
- Salary
- from 3.385 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.395 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
