Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 70.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- As the Team Lead IT Support, you will be at the forefront of our IT services, leading a skilled team responsible for delivering 1st and 2nd level technical support for Windows, macOS, and Linux devices. You will also oversee software support and procurement processes for IT assets, ensuring efficient and timely assistance to our diverse user base.
- Manage our service desk and the IT support for end users and work with other IT teams to resolve incidents and fulfill service requests
- Lead the IT Support team (currently 8 members), providing guidance, mentoring, and fostering a positive work environment
- Install, configure, troubleshoot, and resolve incidents related to computer hardware, software, VoIP equipment, and conference room equipment
- Run our ticketing system (currently OTRS) based on ITIL processes, including a CMDB for IT asset management
- Coordinate and manage hardware & software procurement, license tracking, and compliance with relevant policies and regulations
- Develop and maintain IT support documentation, knowledge base articles, and standard operating procedures
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Our expectations of you
Education
- Degree in Computer Science, Information Technology, or related field (or equivalent work experience)
Qualifications
- In-depth knowledge of IT service management, ITIL processes (certification preferred), and ticketing systems
- Familiarity with hardware & software procurement procedures and license management
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
Experience
- Proven experience (minimum 5 years) in providing technical support for Windows, macOS, and Linux devices in an ITIL-driven environment
- First experiences with leadership/supervisory responsibilities, allocating resources and managing service levels
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Benefits
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
Institute of Science and Technology Austria (ISTA)
The Institute of Science and Technology Austria (ISTA) is a young, international research institution dedicated to graduate education, science education, and cutting-edge research in the physical, mathematical, computer, and life sciences.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Education System, Science, Research
Teamlead IT Support
- Salary
- from 70.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
