Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 47.255 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Act as the first point of contact for IT-related requests and incidents.
- Provide help desk services and initial troubleshooting for workplace IT issues.
- Support users with workplace hardware, software, and standard workplace applications.
- Provide on-site support at office locations (installation, replacement, setup, relocation of PCs, notebooks, monitors, peripherals).
- Support IT activities related to employee onboarding and offboarding.
- Document incidents, requests, and activities in accordance with internal IT and audit guidelines.
- Analyze and resolve more complex workplace-related incidents and problems.
- Configure and maintain client operating systems, workplace applications, and endpoint devices.
- Coordinate with external service providers for workplace IT topics.
- Support IT asset and warehouse management (ordering, issuance, return, documentation, retirement).
- Maintain and update workplace-related technical documentation.
- Support the operation and continuous improvement of workplace IT infrastructure.
- Ensure high availability and stability of workplace IT services.
- Contribute to IT operations and infrastructure projects.
- Identify recurring incidents and operational issues and support sustainable improvements across the IT environment.
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Our expectations of you
Qualifications
- Strong ownership mindset with the ability to proactively identify issues and drive improvements.
- Fluent in both German and English.
- Strong problem-solving skills and clear, professional communication.
- Team player with a strong service and customer orientation.
Experience
- Experience in IT operations and infrastructure, ideally in a banking or enterprise environment.
- Hands-on experience with MS 365, MS Windows Server, MS Active Directory, and IT network technology.
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What we offer
- Flextime, Home Office and Remote Work possibilities to accommodate when and where you work best.
- Food vouchers so you don't go hungry at work.
- Accident insurance to help in case of an emergency.
- Fun company trips and team events.
- Opportunities for professional development.
- The minimum gross annual salary for this position is EUR 47,255.56 in group D/1.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Addiko Bank
The Addiko Bank is a banking group operating in Central and Southeast Europe (CSEE) that specializes in providing services to consumers and small- to medium-sized enterprises (SMEs). With its six subsidiary banks, the Addiko Group serves approximately 800,000 customers in the CSEE region through a well-distributed network of some 160 branches as well as modern digital banking channels.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Operations & Infrastructure Specialist
- Salary
- from 47.255 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
