Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.362 € Gross/Month
- Location
- Grödig
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze technical issues, support customers with access systems, document solutions, and efficiently communicate special cases with 2nd-level support and service technicians.
Your role in the team
- Are you ready to shape the future of access systems? At SKIDATA, we are a leader in innovative access solutions – and we are looking for an engaged individual like you to strengthen our Technical Helpdesk team.
- If you enjoy solving complex problems, then you have the opportunity to make a difference here.
- Support with foresight: You ensure that our customers – especially mountain railways – can rely on their systems.
- Whether at 3,000 meters altitude or in the valley: You are their rock in the surf when it comes to technical challenges.
- People Access in Focus: You are familiar with SKIDATA's core business and help ensure that guests pass safely and comfortably through turnstiles, barriers, and access systems – from ski resorts to cable car stations.
- Communication that connects: You explain technical topics in a way that everyone understands – and share your knowledge through training.
- In doing so, you document everything meticulously and ensure sustainable solutions.
- Teamwork across all elevations: You work closely with the 2nd-Level Support, customer service, and service technicians – and direct complex cases effectively.
- In this role, you are more than just technical support – you are part of a team that makes access to unforgettable mountain experiences possible.
- You can expect an inspiring environment, modern tools, and the opportunity to create real added value with your work – for our clients and their guests.
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Our expectations of you
Education
- A higher technical education and professional experience in the IT environment – you know how hardware and software work together and are familiar with operating systems, networks, and typical technical challenges.
Qualifications
- Problem-solving skills: You analyze challenges, identify the root cause, and develop effective solutions – even when things get turbulent.
- Time management: You maintain an overview even with multiple requests and work in a structured and efficient manner – even during peak season.
- Adaptability: New technologies don't scare you – you learn quickly and remain flexible even in a changing environment.
- Excellent German and English skills – for communication with international teams and clients.
- Self-motivation, a sense of responsibility, and a high level of reliability – you get involved, think along, and act respectfully within the team.
- Customer orientation: You enjoy helping others and ensure a positive support experience with patience and empathy – whether in the valley or on the summit.
Experience
- Communication skills: You can convey technical topics clearly and understandably – whether to colleagues or clients with less IT experience.
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What we offer
- Flexible hybrid work model: Achieve a better work-life balance with our adaptable hybrid work options.
- Meal allowance: Benefit from a digital app tailored to your needs.
- Job Bike Leasing Program: Participate in our bicycle leasing program and promote a healthy and active lifestyle.
- Travel allowance: Receive financial support for your job ticket to reduce your daily commuting costs.
- Additional vacation days: Take advantage of the option for an optional extra week of leave for relaxation.
- Support sustainability: Access to electric vehicle charging stations in our parking area for eco-friendly commuting.
- Career and development opportunities: Discover excellent chances for professional growth and skill enhancement.
- We offer a market-competitive salary that is based on your qualifications and professional experience.
- The collective agreement minimum salary for this position is €2,362.00 gross per month on a full-time basis.
- Your actual salary is above the market rate and significantly exceeds the collective agreement minimum salary.
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Benefits
Work-Life-Integration
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ASSA ABLOY
ASSA ABLOY ist der weltweit führende Hersteller und Lieferant von Schließlösungen und Sicherheitssystemen, die den hohen Ansprüchen der Kunden an Sicherheit, Schutz und Benutzerfreundlichkeit gerecht werden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Career Growth
3.2Culture
3.0Workingconditions
3.0Engineering
3.5
Tech Support Hero - Access Solutions
- Salary
- from 2.362 € Gross/Month
- Location
- Grödig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
