Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will assist users on-site with IT issues, process service requests, prioritize topics, and coordinate solutions within an international IT team.
Your role in the team
- As onsite IT support, you will complement our existing IT team at the Vienna location and assist users on-site with everyday IT-related questions concerning the workplace.
- The focus of the role is on direct support in the onsite environment, close collaboration with the central Service Desk, and clear prioritization and escalation of issues to the responsible IT units.
- In this role, you will work closely with colleagues from Partnering & Support in Austria and Europe, as well as with central IT teams worldwide.
- User Support & Onsite Assistance
- On-site support for users with IT disruptions, service requests, and general IT issues in the client and workstation environment.
- Support in handling user requests via the central IT Service Desk (ticket creation, tracking, documentation)
- User instructions for utilizing the designated support channels and self-service options
- Prioritization & Coordination
- Initial technical assessment of onsite environment disruptions
- Structured prioritization and forwarding of topics to responsible central IT units (e.g., Workplace, Network, Infrastructure)
- Close coordination with internal IT contacts and external partners for solution finding.
- Support of user communication during disruptions with a significant impact on the site
- Onsite Operations & Rollouts
- IT asset management and housekeeping (laptops, monitors, peripherals, mobile devices)
- Assembly and disassembly of IT workstations as well as support with relocations and site changes
- Participation in IT rollouts and local projects (e.g., new hardware, operating system or tool deployments)
- Planning and conducting user training sessions and IT training in coordination with the Service Owners.
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Our expectations of you
Education
- Completed IT education (e.g., IT technology, system engineering, HTL, apprenticeship) or comparable practical experience
Qualifications
- Very good knowledge of the Windows client environment and modern workplace IT.
- Basic network knowledge (LAN/WLAN) advantageous
- Strong service and solution orientation
- Friendly, professional demeanor towards users
- Independent, structured way of working
- Ability to work in a team and enjoyment of collaborating with different IT contacts.
- Interest in further development and new technologies
- German for the on-site user contact
- English for collaboration with international IT teams
- Class B driver's license is an advantage
Experience
- Professional experience in IT support, ideally with direct user contact.
- Experience with IT ticketing systems
- Experience with IT hardware, end devices, and workplace IT
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What we offer
- The onsite IT support is part of the Partnering & Support organization and ensures that the IT workstations at the Vienna location are operated efficiently, stably, and user-friendly.
- The role combines local responsibility at the site with close collaboration with IT colleagues in Austria, Europe, and worldwide.
- Varied onsite activity with direct user contact
- Collaboration within an existing local IT team at the Vienna location
- Collaboration with experienced IT colleagues in Austria, Europe, and worldwide
- Modern IT work environment
- Opportunity for professional development
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Randstad Austria GmbH
Die Randstad Austria GmbH ist der österreichische Ableger der niederländischen Randstad N.V., dem weltweit führenden Personaldienstleister. Das Unternehmen fungiert als Bindeglied zwischen Arbeitssuchenden und Unternehmen.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Onsite IT Support
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
