Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Gössendorf
- Working Model
- Onsite
Job Summary
In this role, you serve as the first point of contact for technical inquiries, handle incidents, manage service requests, and proactively monitor the IT infrastructure while actively participating in IT projects.
Job Technologies
Your role in the team
- IT User Support: First point of contact for users with technical issues.
- Manage service requests: You record, prioritize, and efficiently escalate requests.
- Troubleshooting: You analyze and resolve IT issues independently within the scope of defined services.
- Collaboration with expert teams: You escalate complex cases deliberately.
- System Monitoring: You proactively monitor the IT infrastructure (hardware and software).
- Project collaboration: You actively participate in IT projects such as rollouts or system implementations.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed IT education (HTL, university degree, apprenticeship with a focus on IT).
Qualifications
- In-depth knowledge of computer architecture and Windows operating systems.
- Basic understanding of network protocols and structures (ISO/OSI, TCP/IP, Ethernet).
- Basic knowledge in IT Service Management (e.g., ITIL processes: Incident, Change).
- Good spoken and written English skills.
- Strong communication skills and a service-oriented approach.
- Structured, solution-oriented work approach with analytical thinking skills.
- Responsible position with long-term prospects.
- Individual training and development opportunities.
- Thorough onboarding in a motivated team.
- Collegial working environment and appreciative corporate culture.
Experience
- Experience in IT support is required.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
Sattler Gruppe
Thondorf
The SATTLER Group is a successful family-owned company with its headquarters in Austria. The SATTLER Group is the world leader in the production of specialized textiles for outdoor use, as well as in planning and realizing membrane constructions.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)2.7
Workingconditions
2.8Culture
3.2Engineering
2.6Career Growth
2.3
IT Support Engineer
- Salary
- from 42.000 € Gross/Year
- Location
- Gössendorf
- Working Model
- Onsite
- Diversity
- Open for all genders
