Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.900 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide technical support and consulting for clients in healthcare, gathering and verifying their requirements, coordinating appointments, and resolving inquiries related to ICT systems on-site.
Your role in the team
- Are customer orientation runs in your blood? Does technical customer support go hand in hand with that for you?
- As a Customer Advisor, your goal is to align the services of Wien Digital with the individual needs and business requirements of the clients.
- With your expertise, you act as the primary point of contact between clients, external partner companies, and the teams at Wien Digital.
- Your task includes providing immediate on-site consulting and support services with a focus on customer satisfaction and fostering partnership-based customer relationships.
- Your work helps support hospital staff in their daily tasks, thereby optimizing patient care.
- They help people to help others.
- They gather customer-specific requirements within the scope of commissioned ICT projects and continuously coordinate these.
- You assist with the integration of MT systems.
- You coordinate appointments with clients, external companies, and the central service-providing teams.
- You handle and research user inquiries related to supported applications and interfaces.
- You will handle the technical clearance as well as on-site processing of network and security-related issues.
This text has been machine translated. Show original
Our expectations of you
Education
- Please note the required qualifications for this position.
Qualifications
- You are experienced in IT support, particularly in dealing with hardware and software in OT-related environments.
- You have knowledge of network infrastructures.
- You possess excellent written and verbal communication skills.
- You have the ability to systematically record results and create comprehensible documentation.
- You can demonstrate good German language skills (at least Level B2).
Experience
- You bring several years of professional experience in IT customer service or IT customer consulting with direct customer contact, ideally from the hospital environment (e.g., intensive care, general surgery, dialysis, gynecology, pharmacy, or endoscopy).
This text has been machine translated. Show original
Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
ICT customer advice and support
- Salary
- from 3.900 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
