Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you support internal teams and set up server environments for clients, address technical inquiries, perform installations, and resolve issues during implementation and after go-live.
Your role in the team
- You join us as a Technical Support & Solutions Engineer, splitting your time between internal technical support and hands-on technical work with our clients.
- A smaller part of the role keeps our own team running smoothly; the bigger part gets you directly involved in setting up our clients' environments for DataMaker and our other tools.
- Based in our Vienna office, hybrid working arrangement with 3 days per week on-site.
- Set up and maintain notebooks/laptops for new and existing team members.
- Act as the go-to technical support contact for internal tools and everyday IT issues.
- Own internal admin for technical topics: accounts, access, licenses and similar day-to-day requests.
- Assist clients in planning and setting up the server environment for DataMaker and our other tools.
- Lead firewall and network conversations with client IT teams to get access and connectivity sorted.
- Install and configure DataMaker (and related tooling) directly at the client.
- Troubleshoot technical issues that come up during setup and after go-live.
- Work closely with our consultants to make sure the technical foundation is solid before a project kicks off.
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Our expectations of you
Qualifications
- Solid, practical IT/technical background: networking basics, server setups, and general troubleshooting.
- Comfortable leading a technical conversation directly with a client's IT department.
- A structured, calm approach to problem solving, even under time pressure.
- Willingness to travel occasionally for on-site client work.
- Excellent English, spoken and written. German is a plus.
- Vertrautheit mit Firewall- und Netzwerkkonzepten (Ports, VPNs, Proxys).
- Interest in test automation and QA tooling.
Experience
- Experience with Windows/Linux server administration.
- Prior experience in an internal IT or technical support role.
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What we offer
- Full-time employment with Automators.
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Topics that you deal with on the job
Job Locations
This is your employer
Automators GmbH
Wien
At Automators, we understand that the fast pace of modern software development has created enormous challenges for developers and test teams. That is why different automation strategies are necessary. With a team of highly talented engineers and multiple certified experts in testing, Automators is a leading provider of software test automation services on the brink of tremendous growth.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support & Solutions Engineer
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
