Job
- Level
- Lead
- Job Field
- IT, BI, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 65.945 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take overall responsibility for the ERP systems' operations while coordinating strategic collaboration with Group IT and business units for efficient IT initiatives.
Job Technologies
Your role in the team
- End-to-End Operations: Overall responsibility for systems, platforms, and environments of the ERP landscape.
- Strategic Collaboration: Ongoing coordination with Group IT leadership and representatives of the national subsidiaries/business units regarding IT initiatives.
- Leadership & Organization: Goal setting, People Leadership, Budget and Resource Responsibility for the Operations Team; Organizational Development, Structure and Process Organization.
- Workforce Planning: capacity planning, team allocation, staffing, workload distribution across topics and competency areas.
- Availability & Resilience: Ensure operation on highly available infrastructures; sizing, scaling, and performance tuning.
- BC/DR: Planning, testing, and regular exercises for Business Continuity and Disaster Recovery.
- Service Excellence: KPI/SLA Management, Continuous Improvement Programs, Problem & Incident Management.
- Supplier Management: Vendor Management, Contracts, Sourcing Strategy, and Quality/Performance Monitoring.
- Escalation Management: Central contact point for disruptions and cross-country/cross-department escalations.
- Financials: CapEx/OpEx planning and controlling with a focus on ROI and cost management.
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Our expectations of you
Education
- Completed technical or business studies (FH/University) or a comparable qualification.
Qualifications
- Deep knowledge of IT architecture as well as ITIL-based processes (Incident/Problem/Change/Service Transition & Operation).
- Practical experience in operating Oracle E-Business Suite (EBS) and Oracle Fusion (Prod/Test), including interfaces to third-party systems.
- Experienced in KPI/SLA management and service delivery metrics.
- Integrative, resilient, solution-oriented personality with strong communication, conflict management, and team skills.
- Willingness to travel outside Austria as well; fluent in German and English.
Experience
- 15 years of relevant experience in managing complex ERP landscapes in large, distributed organizations (ideally in telecommunications or a similarly regulated environment).
- Proven leadership experience in IT operations as well as in employee management.
- Experience in Vendor Management & Strategic Sourcing.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
Topics that you deal with on the job
This is your employer
iTEC Informationssysteme AG
iTEC Informationssysteme AG is a renowned company in the field of personnel services, specializing in the placement of IT professionals. With years of experience, it offers efficient solutions for its clients' staffing needs.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Head of Enterprise ERP Operations
- Salary
- from 65.945 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
