Job
- Level
- Experienced
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.267 € gross/month
Job Summary
In this role, you analyze, diagnose, and resolve complex network incidents in LAN, WAN, and cloud environments, using tools like Wireshark and Azure Monitor to optimize network performance.
Job Technologies
Your role in the team
- Reporting to the Operations Department and working within the Customer Service organization, you will play a key role in analyzing, diagnosing, and resolving complex incidents related to network infrastructures and the interconnection of our business solutions.
- Analyze, diagnose, and resolve complex network incidents affecting our solutions and customer environments, including LAN, WAN, VPN, Wi-Fi, security and site-to-site connectivity.
- Use network monitoring and diagnostic tools such as Wireshark, Nmap, and network supervision platforms to identify, qualify, and locate anomalies.
- Analyze logs and metrics from cloud platforms, particularly through Azure Monitor and Azure Log Analytics, to troubleshoot incidents and optimize network performance.
- Perform network testing, audits, and performance analysis to identify the root causes of incidents and service degradation.
- Erstellen Sie detaillierte Vorfallberichte, dokumentieren Sie Untersuchungen und geben Sie Empfehlungen zur Verhinderung eines erneuten Auftretens.
- Übernehmen Sie die Verantwortung für Vorfälle bis zur vollständigen Lösung und koordinieren Sie bei Bedarf mit internen Teams und externen Partnern.
- Maintain and continuously improve the technical knowledge base, including troubleshooting procedures and diagnostic guides.
- Schule und unterstütze interne Teams bei bewährten Verfahren zur Netzwerk-Fehlerbehebung und Techniken zur Incident-Resolution.
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Our expectations of you
Education
- Bachelor's degree or equivalent in Computer Science, Networking, Telecommunications or a related field.
Qualifications
- Starkes Wissen über Netzwerkarchitekturen und -protokolle, einschließlich TCP/IP, VLAN, VPN, Wi-Fi und verwandte Technologien.
- Strong ability to analyze logs and metrics in cloud environments, particularly using Azure Monitor and Azure Log Analytics.
- Gutes Wissen in Cloud-, Virtualisierungs- und Hybridumgebungen, einschließlich Azure und VMware.
- Mandatory certifications: Microsoft Azure Fundamentals (AZ-900) or equivalent, and Cisco Certified Network Professional (CCNP) or equivalent.
- Kundenorientierter Arbeitsstil.
- Good communication skills.
- Friendly and strong team player.
- Neugierig, lernbereit und motiviert, zu innovativen technischen Projekten beizutragen.
- Excellent German and English skills, both written and spoken.
Experience
- Significant experience in network administration, monitoring, troubleshooting, and advanced technical support.
- Advanced hands-on experience with Wireshark and network analysis tools such as Nmap, monitoring platforms, and equivalent diagnostic solutions.
- Proven experience in diagnosing and resolving complex network incidents, including security-related issues and network performance optimization.
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What we offer
- VusionGroup has an international presence in 19 countries.
- By joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative colleagues.
- The work is fast paced, challenging, and ambitious.
- Here, you will feel valued for your contributions as we reinvent modern commerce together.
- VusionGroup is a place where people feel safe, happy, and respected.
- We offer programs and benefits to support you in whatever comes next in your life.
- For the advertised position, the minimum collective agreement base salary is € 3,267.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Vusion Group GmbH
Vusion Group GmbH is a premier provider of intelligent digital labels and Retail IoT solutions. With over 350 major retailers across Europe, Asia, and America, they are one of the global leaders in the industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Network Support Expert
- Salary
- from 3.267 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.327 € net/month
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
