Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you set up laptops and mobile devices, conduct user onboarding and offboarding, solve 1st/2nd level support requests, and manage IT assets for VIP clients.
Job Technologies
Your role in the team
- Provisioning, setup, and handover of notebooks and mobile devices (Windows, iOS, Android).
- Conducting user onboarding & offboarding including asset bookings and documentation.
- 1st/2nd level support for Windows clients (Lenovo, Microsoft Surface) as well as Microsoft 365 (especially Outlook).
- Exchange and troubleshooting of hardware (notebooks, peripherals, docking stations, monitors).
- Support with updates, system issues, and standard software.
- Support and prioritization of VIP clients, including quick response times.
- Warehouse and asset management as well as processing of orders and returns (IMAC processes).
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Our expectations of you
Qualifications
- Very good knowledge of Windows environments and Microsoft 365.
- Very good German and good English skills in the technical field.
- Service-oriented, structured, and solution-focused way of working.
- High resilience and professional demeanor in customer interactions.
Experience
- Experience in IT support (onsite / 1st- or 2nd-level).
- Experience with mobile devices (Android/iOS).
- Ideally, experience in an enterprise environment and with IMAC processes.
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What we offer
- Permanent full-time employment contract.
- Performance-based salary (from EUR 42,000 per annum on a full-time basis plus variable compensation / depending on education, professional experience, and performance).
- Development opportunities and career prospects.
- Regular training sessions on new products & technical solutions.
- Additional benefits such as external employee assistance programs (Employee Assistance Program), discounts, referral bonuses for successful internal recommendations, and various employee events.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
RICOH AUSTRIA GmbH
Innsbruck, Wien
Die Ricoh Austria GmbH is a leading provider of digital office communication, production printing, enterprise-wide print and document management (MDS – Managed Document Services), and IT services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Salary
- from 42.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 30.803 € net/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
