Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.348 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze software and hardware issues, document solutions, and provide technical support for access control system projects. Key tasks include managing support tickets and conducting training sessions.
Job Technologies
Your role in the team
- You take care of:
- Recording, analyzing, and documenting software and hardware issues in collaboration with the development team.
- Technical support for special project solutions in the field of access control systems.
- Prioritizing and managing open support tickets (software error reports).
- Creation and consolidation of error descriptions as well as documentation of solutions.
- Documentation of technical expertise and special project solutions.
- Participation in training sessions/trainings/workshops.
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Our expectations of you
Education
- Completed technical education (HTL) – preferably in Computer Science, Electronics, or similar.
Qualifications
- What you bring to the table:
- Enjoyment in working with innovative IT technologies in combination with proprietary hardware/software.
- Analytical thinking and approach to diagnosing and resolving technical issues.
- Proficient in ticketing and collaboration tools such as Jira and Confluence.
- Teamwork skills, high motivation to perform, independence, and flexibility.
- Very good knowledge of English or German (C1).
Experience
- At least 5 years of experience in 2nd and 3rd level support as well as in managing diverse customer systems.
- High solution-oriented approach and communication skills, training experience is an advantage.
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Benefits
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
PKE Facility Management GmbH
We understand integrated Facility Management as a strategic management of a property, including the related systems and services that don't fall within the core business of the owner/user, but rather encompass comprehensive technical, infrastructure, and commercial service provision.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Handcraft, Trade
Professional IT Support Engineer - Access Control Systems
- Salary
- from 3.348 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
