Job
- Level
- Senior
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Linz
- Working Model
- Onsite
Job Summary
In this role, you will take responsibility for complex technical challenges in the MIC GTM Suite, provide qualified support, assist key users, and optimize support processes within the team.
Job Technologies
Your role in the team
- As a Senior Support Engineer, you will be responsible for complex technical challenges and ensure the long-term stability of the MIC GTM Suite.
- You act as the technical contact person for international key users, support colleagues as a mentor, and actively contribute to the further development of our support processes.
- Provision of qualified 2nd- and 3rd-level support as well as solving complex technical issues.
- Communication of technical, legal, and software-related changes to key users.
- Performing installations and release upgrades to ensure system stability.
- Mentoring colleagues and promoting continuous development within the team.
- Optimization of support processes and contribution to our knowledge base.
- Use of corporate AI tools to increase productivity.
- Flexible support for other departments to strengthen team spirit.
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Our expectations of you
Education
- Completed education in the IT field (HTL, FH, university) as well as several years of relevant professional experience.
Qualifications
- Excellent knowledge of Java, SQL, and relational databases.
- Very good spoken and written English skills.
- Strong service orientation, communication skills, and enjoyment in leading others.
- Independent and structured working style with a focus on sustainable solutions.
- Ability to support, coach team members, and contribute to continuous improvement.
Experience
- Experience with complex software architectures (Java, Oracle PL/SQL, SQL).
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Benefits
Health, Fitness & Fun
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 💰Team Budget for Free Use
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- ⚽️Tabletop Soccer, etc.
- 👨🏻🎓Mentor Program
- 🙂Health Care Benefits
- ♿️No Physical Barriers
- 🤫Relaxation Rooms
- 🚲Jobbike
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🧳Relocation Support
- 🙅♂️No All-In Contracts
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏖️Workation
- 🍼Day Care for Kids
More net
- 🛍Employee Discount
- 🎁Employee Gifts
- 👴🏻Company Retirement Provision
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 💰Bonus Commisions
- 🏝️Summer and Christmas Bonus
- 🚙Poolcar
- 🚎Public Transport Allowance
- 🚂Climate Ticket
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
MIC
Linz, North Klongtoey, Wattana, Col. Juárez, Delegación Cuauhtémoc, Vadodara, Southfield, Vancouver, Schaffhausen, Salzburg, Wien, Hagenberg, Erlangen, Antwerp
We automate Customs & Trade Compliance processes for multinational companies, ensuring that international trade regulations and agreements are complied with efficiently and safely. MIC is the world's leading provider of global Customs and Trade Compliance software solutions. Our software is used by over 800 customers in over 55 countries on six continents.
Description
- Company Size
- 250+ Employees
- Founding year
- 1988
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Internet, IT, Telecommunication, Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)Workingconditions
4.6Career Growth
4.1Engineering
3.5Culture
4.5
Senior Support Engineer
- Salary
- from 60.000 € Gross/Year
- Location
- Linz
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply