Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.950 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate three teams in eHealth systems, ensure smooth operations, optimize processes, and enhance customer satisfaction through effective communication and strategic development.
Job Technologies
Your role in the team
- As head of the eHealth Systems and Architecture Department in the data center, you are responsible for three teams that have direct contact with clients.
- The goal of this department is to coordinate activities and requirements in order to deliver our services in a well-aligned, transparent, and efficient manner.
- As a result, we expect optimized workflows and increased customer satisfaction, which are also aligned with the existing architecture.
- Leadership of the department with the teams SV-Servicedesk, Medical Systems & SAP Basis, as well as planning, architecture, change management, and commissioning.
- Ensuring smooth operations as well as continuous optimization of processes and workflows.
- Strategic development of the department with regard to future technical and organizational requirements.
- Ensuring customer satisfaction and active communication with decision-makers in the administrative sector as well as in healthcare facilities.
- Ensuring compliance with architectural guidelines and related processes.
- Internal and external escalations and de-escalations.
- Participation in the definition and implementation of departmental goals as well as in budget planning and control.
- Promotion of intra- and cross-departmental collaboration.
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Our expectations of you
Qualifications
- In-depth expertise regarding IT infrastructure and applications of social insurance as well as in the management of medical applications.
- Familiar with SAP systems and collaboration with decision-makers in the social insurance sector.
- Strong communication skills, presentation confidence, and professional demeanor when interacting with clients and partners.
Experience
- Extensive experience as a leader in an IT organization, ideally within the social insurance sector.
- Experience in the design, implementation, and operation of support processes and structures (ITIL certification desirable).
- Experience in designing and implementing change requests as well as commissioning.
- Experience and knowledge in commissioning eHealth systems and networked structures.
- Experience in contributing to projects, specifically in the roles of project client and as a member of project steering committees.
- Strong negotiation skills as well as conflict resolution abilities and experience in de-escalation.
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Benefits
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🧠Mental Health Care
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🚲Bicycle Parking Space
- 🎳Team Events
Work-Life-Integration
- ⏸Educational Leave/Sabbatical
- 🕺No Dresscode
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🍼Day Care for Kids
- 🏠Home Office
- ⏰Flexible Working Hours
Food & Drink
More net
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
ITSV GmbH
Wien, Linz, Wien, Linz
As an innovative technology company, we control and coordinate the IT activities of the Austrian social security system and thus contribute significantly to increasing efficiency in the field of IT. Competence, efficiency and customer satisfaction distinguish us.
Description
- Company Size
- 250+ Employees
- Founding year
- 2004
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)3.7
Culture
4.0Workingconditions
3.8Engineering
2.9Career Growth
4.1
Head of E-Health Systems and Architecture
- Salary
- from 3.950 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
