Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
You independently manage 1st and 2nd level support queries, analyze technical issues, and configure IT equipment while overseeing the entire user lifecycle in a hybrid Microsoft domain environment.
Job Technologies
Your role in the team
- Independent 1st- and 2nd-level support as well as an escalation point for service partners via Jira, email, phone, or on-site.
- Analysis and resolution of hardware, software, and network issues, including topics from our company-specific service and application stack.
- Installation, configuration, and maintenance of IT equipment in accordance with company standards and processes, as well as optimization of workplace technologies.
- Management of the entire user lifecycle from onboarding to offboarding, including role-based changes in our Microsoft hybrid domain environment.
- Monitoring, operation, and troubleshooting of hybrid server environments as well as physical network infrastructure with monitoring systems.
- Documentation of support cases, solutions, and operational processes in Jira Service Management and Confluence - precise and ITIL-compliant.
- Active participation in projects for the implementation of new technologies as well as for the migration of our current hardware and software landscape.
- Responsibility for incidents related to end-to-end processes (Root Cause Analysis, resolution, prevention) and documentation of the steps taken in the Knowledge Base - not just escalation.
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Our expectations of you
Education
- Completed degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Qualifications
- Excellent troubleshooting skills with Windows operating systems (Linux is a plus) as well as in network infrastructure environments; ability to quickly learn product-specific technologies and applications.
- Very good German and English skills (Italian or Croatian is a plus).
Experience
- At least 3 years of experience in an IT service role, with proven strong problem-solving skills and a service-oriented approach; ideally with experience in supporting modern/state-of-the-art products.
- Experience with Microsoft 365, Azure Services, as well as On-Premises Active Directory and User Management.
- Experience with ticketing systems (e.g., Jira Service Management) and best practices in IT documentation, including the creation of troubleshooting documentation and guides.
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Benefits
More net
Job Locations
This is your employer
Best in Parking & Real Estate AG
We are the leading garage builder and operator in Austria, Italy, Croatia, Slovakia, Slovenia, and Switzerland for over 40 years. With 167 locations and 300 international employees, we ensure the organization of stationary traffic and the creation of parking space.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT Support and Service Engineer
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
