Logo Thermo Fisher Scientific

Business IT Support

Job

  • Level
    Experienced
  • Job Field
    IT, BI, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 50.000 € Gross/Year
  • Location
    Vienna
  • Working Model
    Onsite
  • Job Summary

    In this role, you will design solutions, implement ERP systems, perform data analysis, and optimize business processes while collaborating closely with cross-functional teams.

    Job Technologies

    Your role in the team

    • As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
    • Join our IT team at Thermo Fisher Scientific and contribute to technological innovation that enables our customers to make the world healthier, cleaner, and safer.
    • As a Systems Analyst II (m/f/d), you'll collaborate with cross-functional teams to implement, maintain, and optimize critical business systems.
    • You will leverage your technical expertise and analytical skills to gather requirements, design solutions, and ensure smooth operations of enterprise applications.
    • Act as a liaison between business stakeholders and IT, translating business requirements into functional and technical specifications.
    • Perform detailed requirements engineering, including analysis, documentation, and validation of business processes and system needs.
    • Configure, implement, and maintain enterprise applications within a manufacturing/operations environment.
    • Support our ERP systems (NTCS), including incident management, change requests, and enhancements.
    • Execute system integration activities, ensuring seamless data flow between applications and platforms.
    • Develop and optimize SQL queries, perform data analysis, and support database-related activities.
    • Participate in the system testing lifecycle (unit, integration, UAT) to ensure high-quality releases.
    • Troubleshoot and resolve application and infrastructure issues across Windows and Linux environments.
    • Provide 2nd level support, conduct root cause analysis, and implement preventive measures.
    • Collaborate with cross-functional IT teams (infrastructure, networking, security) to ensure system reliability and performance.
    • Contribute to automation and scripting (e.g., Python, VBA) to improve operational efficiency.
    • Ensure compliance with IT governance, security, and corporate standards.
    • Drive continuous improvement and digitalization initiatives, leveraging tools such as Power BI, PowerApps, and AI solutions.
    • Maintain system documentation, including technical specifications, workflows, and operational procedures.

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    Our expectations of you

    Qualifications

    • Demonstrated ability to gather, analyze and document business requirements.
    • Windows and Linux infrastructure knowledge covering Workstation and Server.
    • Basic database administration knowledge (MS SQL and MySQL).
    • Solid SQL skills, and analytical thinking to understand database models and independently write complex SQL queries.
    • Use of AI tool like ChatGPT.
    • Ability to work independently and as part of a team.
    • Understanding of networking fundamentals.
    • Strong verbal and written communication skills to interact with all levels of stakeholders.
    • Speak and write English and German fluently.
    • Flexibility to support operations outside standard business hours occasionally.

    Experience

    • 3+ years' technical IT experience supporting applications/systems in a manufacturing / operations environment.
    • Experience with ERP systems like BMD/NTCS or Oracle JDE.
    • Hands-on experience with development tools and languages (e.g., Python, DelphiScript, VBA) preferred.
    • Experience of working with O365 tools such as PowerBI & PowerApps would be a benefit.

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    What we offer

    • For this position, the minimum salary is € 50,000.00 gross per year (based on full-time employment); depending on qualifications and experience, there is a willingness to offer a higher salary.

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    Benefits

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    Job Locations

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    • Location Vienna

      Austria

    This is your employer

    Thermo Fisher Scientific

    Thermo Fisher Scientific

    Wien

    Thermo Fisher Scientific Inc. is the world's leading scientific company with an annual turnover of around $40 billion. Our mission is to help our customers make the world healthier, cleaner and safer.

    Description

  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Science, Research
  • Logo Thermo Fisher Scientific

    Business IT Support

    Salary
    from 50.000 € Gross/Year
    Location
    Vienna
    Working Model
    Onsite
    Diversity
    Open for all genders

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