Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 39.200 € Gross/Year
- Location
- Kematen an der Krems
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for technical inquiries, handling IT issues, assisting staff with hardware and software challenges, and managing user accounts and access rights.
Job Technologies
Your role in the team
- First point of contact for technical inquiries from our employees (First-Level Support).
- Acceptance, analysis, and processing of IT disruptions via telephone, email, or ticket system.
- User support for hardware and software issues.
- Administration of user accounts, passwords, access rights.
- Documentation of the processing in the ticket system.
- Support in the selection of IT equipment and software (e.g., computers, laptops, smartphones).
- Assessment of suitable brands and systems (e.g., Apple vs. Microsoft).
- Occasional creation of training materials, instructions, or presentations in corporate design, possibly using Adobe programs.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Proficient in MS Office, ideally with basic knowledge of presentation or graphic tools.
- Affinity for new technologies, software topics, and AI applications.
- Structured, service-oriented work approach and high communication skills.
- Team-oriented mentality and enjoyment in supporting colleagues with IT topics.
Experience
- Initial experience in IT support or helpdesk preferred.
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Job Locations
This is your employer
ACS Handels GmbH
As a market-leading partner in cable trading, ACS Handels GmbH offers a variety of cables, wires, and accessories. The family-run company in its second generation places great value on quality and employee retention.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Trade
IT support staff
- Salary
- from 39.200 € Gross/Year
- Location
- Kematen an der Krems
- Working Model
- Onsite
- Diversity
- Open for all genders
