Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Jenbach
- Working Model
- Onsite
Job Summary
In this role, you will address technical issues, analyze control system errors, and coordinate service technicians to ensure timely and effective problem resolution.
Your role in the team
- Receiving and resolving issues via telephone, system, and data remote transmission using the existing database system; timely and accurate problem documentation for most products (Level 2 Training Record).
- Forwarding clearly defined and structured problem descriptions, considering the perspectives of the customer and technician, for further troubleshooting to the service organization.
- Assignment of necessary technician deployments via the system to the regional customer service.
- Independent coordination of service technicians on call outside of business hours.
- Optimization of the error correction rate through immediate access to engine data and alarms (MyPlant).
- Support for Service Center, Project Management, Proposal Team, Application, and Technology through the relay of feedback from service technicians, partners, external companies, and customers.
- Participation in the proactive monitoring of specific systems (MyPlant).
- Regular collection and analysis of data related to occurring issues.
- Analysis of errors in the control software and implementation of necessary changes for troubleshooting.
- Participation in shift and on-call duty.
- Independent identification of training needs to ensure an up-to-date knowledge of products, systems, and processes.
- Conducting field service activities (at least four times a year) to ensure practical relevance.
- Ensuring compliance with EHS and regulatory policies.
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Our expectations of you
Education
- Completed training in the electrical engineering field (e.g., apprenticeship, HTL).
Qualifications
- Strong analytical skills and problem-solving competence with clear prioritization in the interest of the customer.
- Ability to communicate technical contexts clearly and transparently.
- Proactive and solution-oriented collaboration with relevant departments.
- Excellent communication and teamwork skills, as well as a high customer orientation.
- Flexibility to take on additional tasks in Technical Support.
- Excellent IT skills (ERP systems, databases, MS Office).
- Willingness to travel for business trips (approx. 30%).
- Very good German and English skills.
Experience
- Several years of experience in commissioning internal combustion engines and/or control software.
- Practical experience with Jenbacher gas engines is advantageous; ideally, a complete training record on Jenbacher products (Level 2 certified).
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What we offer
- At INNIO, we offer an attractive salary package that exceeds the standards of the Austrian Metal Collective Agreement.
- Your individual qualifications and experiences are particularly important to us.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
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Topics that you deal with on the job
Job Locations
This is your employer
Innio
Jenbach
INNIO is a leading provider of gas engines, energy systems, and digital platforms – as well as complementary services in the field of power generation and gas compression. We're focused on meeting the needs of our customers close to home.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Career Growth
3.5Workingconditions
3.6Culture
4.0Engineering
3.3
Technical Support Specialist
- Location
- Jenbach
- Working Model
- Onsite
- Diversity
- Open for all genders
