Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you handle support requests, analyze technical issues, and advise users on IT systems. You identify improvement opportunities and regularly update ticket documentation.
Job Technologies
Your role in the team
- Handling support requests and acting as the contact person for incidents & service requests.
- Error analysis and initial assessment of technical disruptions such as hardware issues (end devices, network components, point-of-sale systems, and media equipment) as well as software requests, user access, and permissions.
- Advising and supporting users in their daily interaction with IT systems, as well as proactively identifying and communicating potential improvements.
- Collaboration with 2nd- or 3rd-level support or external partners for unresolved issues, including preliminary analysis.
- Regularly updating the ticket documentation as well as contributing to the creation and maintenance of knowledge articles.
- Assumption of scheduled on-call duties.
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Our expectations of you
Qualifications
- Basic technical understanding and interest in diverse IT topics.
- Advanced knowledge of Windows client operating systems (Windows 10 / 11) as well as standard hardware and peripherals.
- Advanced Microsoft Office 365 skills.
- Basic knowledge in user and password management (Active Directory), network technologies such as LAN, WLAN, and VPN.
- Basic knowledge in handling ticket systems and ITSM processes as well as in documentation and structured knowledge management.
- Proactive, independent, and solution-oriented work approach.
- Team player with strong service and customer orientation.
Experience
- Several years of experience in a similar position.
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Job Locations
This is your employer
Lindt & Sprüngli (Austria) GesmbH
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Food Products
IT Support Specialist
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
