Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.155 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you develop a comprehensive CRM strategy and optimize the system to enhance customer retention and acquisition. You will be central to planning, managing and analyzing sales activities while leading interdisciplinary projects.
Job Technologies
Your role in the team
- Responsibility for the integration, further development, and operation of the CRM system within the existing IT landscape in the sales and marketing sector.
- Development and implementation of a comprehensive CRM strategy aimed at building long-term customer relationships, increasing Customer Lifetime Value, and sustainably enhancing the customer experience.
- Planning, controlling, and analyzing CRM and sales activities for new and existing customers with a focus on customer retention, new customer acquisition, and reactivation.
- Conducting requirements analysis to map the existing customer data management in the CRM system.
- Leading and supporting IT projects using agile, traditional, or hybrid project management methods, as well as coordinating interdisciplinary project teams including stakeholder management.
- Continuous optimization of the digital customer experience in close collaboration with the Digital Sales team based on comprehensive market and customer analyses.
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Our expectations of you
Education
- Completed Matura, ideally complemented by a degree with a focus on Digital Sales, Marketing, or a comparable field.
Qualifications
- Knowledge of agile project management (e.g., Scrum, Kanban), as well as project management certification (e.g., IPMA Level D), is an advantage.
- Strong customer and results orientation, as well as an independent, structured way of working with a high degree of personal responsibility, team spirit, and communication skills.
- The desire to make Vienna climate-proof for the future together with the Vienna Stadtwerke Group.
Experience
- Several years of relevant professional experience as a CRM Manager, Product Owner, or Project Manager.
- Practical experience with CRM systems (ideally Microsoft Dynamics).
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What we offer
- For this position, we offer a minimum gross monthly salary of EUR 4,155.24 on a full-time basis, depending on qualifications and professional experience, as well as a willingness to pay above this amount.
- What you bring to the table matters to us — professionally and personally. We trust in self-responsibility and create framework conditions that give you room for maneuver.
- Diversity is part of our everyday life. Different identities, perspectives, and life paths enrich our collaboration and community.
- We celebrate successes together, just as we enjoy our time together. Whether it's the Wien Energie Business Run, summer party, or Christmas celebration: our events bring the #TeamWienEnergie together.
- Your energy is best unleashed when you can actively shape your work. Whether in the office, in the field, or in technical areas – we offer flexible working hours and a 37.5-hour workweek.
- Those who give energy also need to receive energy in return. In our company kitchen, there is a fresh selection every day - affordable, balanced, and close to everyday life.
- In order for you to contribute your energy to Vienna's energy, there also needs to be space for you. With offerings related to movement, mental health, prevention, and balance, we support you in this.
- We collaborate across departments and locations. In #TeamWienEnergie, we support each other, think cross-functionally, and also celebrate shared successes.
- New ideas need space and people to bring them in. In cooperation with universities, start-ups, and within the team, we develop solutions that sustainably move Vienna.
- What we do for Vienna starts with ourselves: With the free annual ticket from Wiener Linien or a subsidy for other public transport, you can travel climate-friendly all year round.
- Sometimes life needs more space, and we provide it wherever possible. Whether it's parental leave, caregiving leave, or time off: we find solutions together when professional and private demands change.
- You will be well supported from day one. Whether it's onboarding, technical training, personal development, or individual career paths: we nurture your skills and energy along the way that suits you.
- With us, you learn not only through training sessions but also from and with colleagues: through structured mentoring programs (also company-wide), experience exchange, and formats where knowledge is shared and passed on.
- Our work has an impact: today and for future generations. With your energy, you contribute to a climate-friendly energy future and to the quality of life in our city.
- As part of our #TeamWienEnergie, you will benefit from offers that enrich your daily life - from sports and culture to attractive conditions with partner companies in and around Vienna.
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Benefits
More net
- 👷♂️Additional Insurance
- 🚂Climate Ticket
- 💻Company Notebook for Private Use
- 📱Company Phone for Private Use
- 🚎Public Transport Allowance
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏸Educational Leave/Sabbatical
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Wiener Stadtwerke GmbH
Wien
The Wiener Stadtwerke Group is Austria's largest municipal infrastructure operator and includes the corporate divisions of Wiener Linien, Wien Energie, Wiener Netze, Bestattung und Friedhöfe, Wiener Lokalbahnen, Facilitycomfort. WienIT. Upstream in its operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Power Sector, Economy
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.8Career Growth
3.2Engineering
2.8Culture
3.5
CRM Manager
- Salary
- from 4.155 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
