Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € Gross/Month
- Location
- Pischelsdorf am Kulm
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle incoming support requests via phone and email, analyze and prioritize support cases, and train customers to resolve their technical issues.
Job Technologies
Your role in the team
- Processing incoming support requests via phone, email, and our ticket system, including monitoring.
- Analysis and prioritization of support cases in collaboration with technical support, customers, and development.
- Preparation of the hardware for shipping.
- Training and telephone follow-up with existing and new customers.
- Consulting existing clients on optimizing and expanding their current solutions (software & hardware).
- Preparation of offers.
- Ongoing coordination with the field sales team.
- Order processing, invoice and delivery note creation.
- Support in coordinating technician/installation appointments.
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Our expectations of you
Qualifications
- Enjoyment of direct customer contact and phone calls.
- Communicative, friendly, and polite manner.
- High level of service awareness and a solution-oriented approach to work.
- Good English skills (B1) and very good German skills (C2).
- Confident in handling Microsoft Office.
Experience
- Basic knowledge of Android and iOS settings (experience with Samsung Knox is an advantage).
- Ideally, first experience in direct customer contact (e.g., support/servicedesk, inside sales, reception - career changers are also welcome!).
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What we offer
- A long-term and secure employment relationship.
- A varied and diverse field of activity, ideal also for career changers with a technical interest.
- The opportunity to work partially from home after successful onboarding.
- The opportunity to work in a stable and well-established family business.
- An excellent working environment with flat hierarchies.
- A generously sized, fully equipped modern workspace in a new company building.
- Directly on the B54 (bus stop 250 meters away).
- Regular team events.
- The remuneration for this position corresponds to the respective classification in the Collective Agreement for Trade.
- The minimum salary for this position is EUR 2,800 gross per month based on full-time employment.
- Your actual salary depends on your qualifications and professional experience, and we will determine it together with you.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
ITBinder Gmbh
Seit 1996 sind wir, die ITBinder GmbH, mit der Optimierung und Verwaltung von Fahrzeugen verschiedenster Branchen und Größenordnungen vertraut. Als österreichischer Komplettanbieter von Hard- und Softwarelösungen für Fahrzeugflotten liefern wir individuelle Lösungen für automatisierte Fahrtenbücher und Fuhrparkmanagement.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Mitarbeiter 1st Level Support
- Salary
- from 2.800 € Gross/Month
- Location
- Pischelsdorf am Kulm
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
