Level: Experienced

Job Field: Requirements, Test/QA

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 53.802 € Gross/Year

Location: Vienna

Working Model: Onsite

Job Summary

In this role, you analyze customer requirements, assist in resolving operational incidents, and maintain Pega workflows while collaborating with international teams to digitize business processes.

Job Technologies

Your role in the team

Our CLM department is composed of internal and external colleagues both near- and offshore.

We are responsible for the development of high-quality customer APIs, analyzing current processes, and digitalizing them by using our platform environment to serve all stakeholders involved in our business.

As part of our team, you will receive thorough training and enablement in the Pega methodology and BA practices.

Your tasks include:

Analyzing customer requirements
Supporting in the resolution of operations incidents
Collaborating with Business Users across the entire Erste Group in the context of ongoing projects
Contributing to the maintenance and enhancement of Pega workflows and customer solutions throughout the customer lifecycle.
Proposing new ideas to improve the current process and application landscape

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Our expectations of you

Qualifications

Passion for business processes and continuous learning.
Proficiency with Pega or willingness to acquire necessary skills
Familiarity with methods related to processes and requirements
Good communication, stress resilience, and a respectful attitude towards others

Experience

Experience in Quality Assurance and familiarity with Jira/Confluence/Service Now
Experience working in a product-driven environment with multicultural teams

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