Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.500 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist colleagues with IT inquiries via Jira, phone, or in-person, ensuring smooth IT infrastructure operation by resolving issues and supporting hardware and software configurations.
Job Technologies
Your role in the team
- As the first point of contact for our colleagues, you gladly assist with all inquiries related to IT and telephony - whether in person, by phone, in writing, or through our ticket system Jira.
- You quickly identify disruptions and develop solutions or professional workarounds. For more complex cases, you escalate the incident to the appropriate support level. Additionally, it is natural for you to document all problems and solutions to ensure good traceability.
- You ensure that our IT infrastructure operates efficiently and reliably by configuring hardware and software (Microsoft Office 365, macOS, and Linux) while keeping our system master data, such as Active Directory and Intune, up to date.
- Thanks to your willingness to occasionally drive one of our pool cars to other ÖAMTC stations, and with your Class B driver's license, all colleagues in Vienna, Lower Austria, and Burgenland can count on your support on-site.
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Our expectations of you
Education
- You have completed training in Information Technology (apprenticeship, HTL, university) and have already gained solid professional experience, ideally also in the field of client management.
Qualifications
- You have excellent knowledge of Windows operating systems, Microsoft Office, Microsoft 365, and network technologies. You complement this with your curiosity and interest in constantly learning new things and developing yourself.
- Your strong service orientation and communication skills enable you to support our colleagues optimally, ensuring that everyone feels well cared for at all times with your friendly and helpful manner.
- German is our company language, so it is easy for you to express yourself verbally and in writing in German.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
ÖAMTC
Wien
The Austrian Automobile, Motorcycle, and Touring Club is a traffic club that functions as an nonpartisan, nonprofit organization committed to supporting and representing mobile people.
Description
- Founding year
- 1946
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT Servicedesk Mitarbeiter
- Salary
- from 2.500 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
