Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.900 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you advise municipal departments and city-related businesses on ICT topics, create tailored solutions, maintain client relationships, and inform about digital developments and services.
Job Technologies
Your role in the team
- Strong customer orientation in a stressful situation – a child's play for you?
- Explain ICT topics understandably - with pleasure?
- In the position as ICT Customer Advisor for the Magistrate, you are the communication hub between Wien Digital and our clients (magistrate departments and city of Vienna-related companies).
- With your expertise, you enable your clients to align their visions and requirements for citizen-oriented digital services with the comprehensive range of services offered by MA01 Vienna Digital.
- You build a network with internal and external stakeholders and maintain a trusting and long-term relationship with your clients.
- You conduct regular consultation sessions with clients to understand their current processes, challenges, and goals, as well as to inform them about new developments and opportunities.
- You provide consistent and comprehensive information on relevant ICT solutions, digital trends, and strategic frameworks, as well as service prices and credit limits relevant for budget planning.
- You receive escalations from customers or internal teams and conduct initial situation assessments.
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Our expectations of you
Education
- Please note the required qualifications for this position.
Qualifications
- You possess very good ICT user skills (e.g., MS Office, Windows products, hardware, software).
- You have an understanding of the financial aspects of ICT services and their planning.
- You possess the ability to analyze existing workflows and identify areas for improvement.
- You understand the needs of the clients and have the ability to build trusting relationships.
- You can coordinate multiple tasks simultaneously while maintaining oversight.
- You can easily find the results of your work in the city.
Experience
- You bring several years of professional experience in IT customer service or IT customer consulting, ideally from large organizations and/or ICT topics.
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Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Location Vienna
Modecenterstrasse 17-19/Unit 5
1110 Wien
Austria
Topics that you deal with on the job
This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
ICT customer advisor for the municipal administration
- Salary
- from 4.900 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
