Workplace Image CYAN Security Group GmbH
Logo CYAN Security Group GmbH

Head of IT Operations

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Job

  • Level
    Lead
  • Job Field
    IT, Network, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 5.900 € Gross/Month
  • Location
    Vienna
  • Working Model
    Hybrid, Onsite
  • Job Summary

    In this role, you lead a motivated team, oversee Linux systems, manage AWS infrastructure, and streamline operations through automation while ensuring security standards are met.

    Job Technologies

    Your role in the team

    • Inspire and lead a motivated operations team.
    • Promote a culture of continuous learning and professional development while ensuring collaborative, cross-functional teamwork to deliver innovative solutions.
    • Ensure the smooth operation of Linux-based systems for our telecommunications clients and manage our Amazon AWS cloud infrastructure.
    • Oversee the administration of internal container environments.
    • You are familiar with terms such as Kubernetes, Docker, VMware, load balancing, web application firewalls, IPv4/IPv6 routing, and Anycast.
    • Your strengths include continuous optimization, error analysis, and project collaboration in the area of IT infrastructure.
    • 24/7 monitoring of servers with external partners and services during productive system operation is your responsibility.
    • You are responsible for the maintenance, rollout, and upgrades of production, pre-production, staging, and internal testing systems and for continuously enhancing the IT infrastructure landscape.
    • Manage the provisioning, administration, and optimization of databases (PostgreSQL, MySQL, Aerospike, Redis) and oversee cloud architectures and networks (AWS, Kubernetes).
    • Utilize version control systems (Git) and scripting languages (Bash, Python, AWK) effectively.
    • Leverage tools such as Ansible and Terraform for automated system provisioning and configuration, ensuring efficient deployment and management of applications (Tomcat, Kafka, Redis, native Applications).
    • Drive operational efficiencies by streamlining processes, automating tasks, and enhancing deployment practices.
    • Ensure all deployments adhere to industry security standards and compliance requirements, implementing robust processes to monitor and mitigate risks.
    • Ensure high-quality customer support through effective presentations, thorough documentation, and regular meetings.
    • Implement and maintain monitoring tools (Nagios), managed our external partner for 24x7 support and provide technical 3rd level support as needed.
    • Manage internal IT operations, including development environments, support systems, and the availability and performance of internal systems critical to our product and service lifecycle.
    • Manage relationships with external partners and service providers to ensure robust internal IT support for our employees.
    • Implement site networking and manage VPNs, firewall systems, and access controls to internal systems (BMD, GitLab, Jira/Confluence, Office 365).
    • Support our CISO in the implementation of information security measures and ensure compliance with security protocols.

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    Our expectations of you

    Qualifications

    • Proven track record in leading teams, managing performance, and fostering professional growth among team members.
    • Strong written and verbal communication skills, capable of engaging with both technical and non-technical stakeholders.
    • As a growing company, you’ll often need to roll up your sleeves and dive into solving operational challenges, especially when resources are tight.
    • Work closely with other departments such as software development, quality assurance, sales, marketing, and product & project development to ensure operations align with overall company goals.
    • In a company set for growth, you’ll focus on ensuring processes are scalable for future expansion.

    Experience

    • Minimum of 5 years in IT operations, with at least 3 years in a managerial or leadership role, ideally within a cybersecurity or software-as-a-service (SaaS) environment.
    • Strong understanding of IT infrastructure, network security, and on-premises deployment; experience with cybersecurity products is a plus.
    • Experience in project management methodologies, with a strong focus on operational efficiency and meeting project deadlines.
    • Experience managing third-party vendors and ensuring adherence to service level agreements (SLAs) and quality standards.

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    Benefits

    Food & Drink

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    Work-Life-Integration

    Health, Fitness & Fun

    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Wiedner Gürtel 13 |ICON Tower 24|16. Stock

      1100 Wien

      Austria

    Topics that you deal with on the job

    This is your employer

    CYAN Security Group GmbH

    CYAN Security Group GmbH

    Wien, Buenos Aires, Las Condes, São Paulo, Edificio Real Seis, Quito, Quito, Bogotá, Mexico City, Granada Miguel Hidalgo, Miami, München, Wien

    The CYAN Security Group GmbH develops, implements and maintains software solutions in the IT security field for large customers from a variety of industries.

    Description

  • Company Size
    50-249 Employees
  • Founding year
    2004
  • Language
    German, English
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication
  • Logo CYAN Security Group GmbH

    Head of IT Operations

    Salary
    from 5.900 € Gross/Month
    Location
    Vienna
    Working Model
    Hybrid, Onsite
    Easy Apply
    Easy Apply

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