Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Graz, Vienna, Jena, Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries regarding ORBIS products, analyze disruptions, classify errors, and support the team in finding solutions. You serve as the central contact between customers and internal departments.
Job Technologies
Your role in the team
- Processing and documentation of customer inquiries and fault reports related to our ORBIS products RGEN and form parameterization (Composer U).
- You are the key point of contact between product management, development, project management, sales, project controlling, project organization, consultants, and our clients.
- Support and assistance with customer inquiries regarding ORBIS and work processes.
- Troubleshooting, analysis, and debugging in configuration and database.
- Classification and identification of sources of errors in the software and qualified handover to the development department for correction of the errors.
- Participation in 24x7 on-call duty.
- Regular participation in training sessions, workshops, and coaching is therefore essential for our constantly evolving product ORBIS.
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Our expectations of you
Education
- Training or studies in healthcare or IT field.
Qualifications
- Knowledge of ORBIS products would be an advantage.
- SQL skills are an advantage.
- Knowledge of parameterization would be an advantage.
- Handling of state-of-the-art IT and its organizational tools.
- Quick comprehension and strong analytical skills.
- Professional demeanor towards our clients.
- Teamwork skills.
- Strong customer and service orientation.
- Self-reliant and goal-oriented way of working.
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Benefits
More net
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 👷♂️Additional Insurance
- 🚎Public Transport Allowance
Work-Life-Integration
Food & Drink
Job Locations
Location Vienna
Diefenbachgasse 35
1150 Wien
Austria
Location Graz
Steiermark
Austria
Location Bonn
Nordrhein-Westfalen
Germany
Location Jena
Thüringen
Germany
Topics that you deal with on the job
This is your employer
Dedalus HealthCare GesmbH
Wien
Dedalus is committed to becoming one of the global leaders in healthcare information technology, with a particular focus on hospital information systems (ORBIS), radiology IT (ORBIS RIS/IMPAX EE), cardiac care IT, ECM/DMS (HYDMedia), business intelligence (TIP HCe), and integrated care.
Description
- Company Size
- 250+ Employees
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Application Specialist for Medical/Diagnostic Support
- Location
- Graz, Vienna, Jena, Bonn
- Working Model
- Hybrid, Onsite
