Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will identify IT issues, independently resolve first and second level support requests, and assist end-users over the hotline while forwarding complex queries to specialists.
Job Technologies
Your role in the team
- Identification and analysis of IT issues.
- Independent resolution of common IT issues in 1st/2nd level support.
- Forwarding complex inquiries to the responsible specialists.
- Thorough documentation.
- Support and consulting for end users via the hotline.
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Our expectations of you
Education
- Completed IT training or a comparable qualification.
Qualifications
- Good knowledge of Windows 10 and 11 as well as MS Office.
- Customer-oriented and professional demeanor on the phone.
- Strong communication skills and enjoyment in solving IT problems.
Experience
- Initial work experience in IT support (preferably including internships).
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
Location Vienna
Wagenseilgasse 3
1120 Wien
Austria
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Career Growth
4.1Workingconditions
4.5Culture
3.6Engineering
3.1
IT Support Mitarbeiter
- Salary
- from 35.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
