Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Temporary employment
- Salary
- from 34.732 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you will handle inquiries in 1st-level support via phone and ticket system, meticulously document all issues, and collaborate with 2nd-level teams to resolve technical challenges.
Job Technologies
Your role in the team
- Participation in the 1st-Level Support Team of UNI-IT and support for staff, faculty, and students.
- Providing support services via telephone, ticket system, or directly on-site.
- Clear, comprehensible, and efficient processing of all inquiries regarding our services.
- Transparent and traceable logging of all requests through our ticketing system.
- Troubleshooting in collaboration with our 2nd-level teams.
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Our expectations of you
Education
- Relevant completed training at an educational institution with an IT focus or a comparable additional qualification (desirable).
- Active studies at Karl-Franzens-University Graz or TU Graz (desirable).
Qualifications
- Very good knowledge of MS Office applications.
- Excellent knowledge in supporting common operating systems and various types of end devices.
- Very good German language skills and good English language skills, both written and spoken.
- Teamwork skills and social competence.
- Willingness to be flexible with working hours and to take on new tasks.
- Meticulous and consistent work approach.
Experience
- Experience in handling information systems such as UNIGRAZonline or MS SharePoint.
- Experience in IT support (desirable).
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What we offer
- We offer meaningful work for the world of tomorrow.
- Our internal training program is as diverse as a university.
- We offer interdisciplinary, cross-professional opportunities for collaboration.
- Of course, all common benefits are available, from A for flexible working hours to Z for access to 375 affordable sports courses at USI.
- In addition to the diverse content of various scientific disciplines, we offer a work environment where diversity and inclusion are actively practiced and highly valued.
- We demonstrate flexibility not only through various working time models but also with offers that support the reconciliation of family and work.
- We offer an annual gross salary based on full-time employment of at least €34,732.60. Overpayment depending on qualifications and experience is possible.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Karl-Franzens-Universität Graz
Graz
The Karl-Franzens University in Graz, founded in 1585, is Austria's second oldest university and one of the largest in the country. Numerous outstanding scholars have taught and researched here, including six Nobel Prize winners.
Description
- Founding year
- 1585
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
IT support
- Salary
- from 34.732 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
