Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.752 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist employees with IT issues in 1st and 2nd level support, address hardware, software, and network support, and manage the setup of Apple devices.
Job Technologies
Your role in the team
In this role, you will support our Zurich employees with various issues and service requests.
The following tasks await you in our Helpdesk team:
- 1st and 2nd Level Helpdesk support for issues and service requests from our employees related to hardware, software, network/mainframe connectivity.
- Support for our employees on-site and via remote maintenance.
- Management and inventory of equipment.
- User support related to Apple devices (iPad, iPhone).
- Commissioning, maintenance, and ongoing monitoring of end devices using UEM and MDM solutions.
- Collaboration with other technical departments.
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Our expectations of you
Education
- Completed IT education (apprenticeship, HTL, FH) or comparable experience/qualification.
Qualifications
- You are IT-savvy and bring team spirit, humor, and joy in user support.
- Azure ID as part of Helpdesk support, Active Directory knowledge is an advantage.
- Basic knowledge in hardware is an advantage.
- Independent, goal-oriented work approach as well as structured and solution-oriented error analysis and troubleshooting, including documentation.
- Interest in learning new things and continuously developing oneself.
- Strong communication skills and organizational talent.
- Very good German skills, good English skills.
Experience
- First professional experience in IT support is advantageous.
- Excellent knowledge of the M365 landscape and its extensions, experience with MS Teams in first and/or second level support.
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
Zürich Versicherungs-Aktiengesellschaft
Wien
Zurich is a global company that operates in Austria. We have over 1,200 employees and are one of the top ten insurance companies in the country. We are always looking for talented individuals to join our team!
Description
- Company Size
- 250+ Employees
- Founding year
- 1872
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.1
Career Growth
3.2Workingconditions
3.5Engineering
2.5Culture
3.3
IT Helpdesk User Support
- Salary
- from 42.752 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
