Job
- Level
- Lead
- Job Field
- Project, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 81.500 € gross/year
- Location
- Mattighofen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will shape the digital interface with customers, retailers, and partners, developing platform strategies and digital solutions to enhance customer engagement across all touchpoints.
Your role in the team
- As Head of Digital Customer Solutions, you’ll shape the digital interface with our customers, retailers, and partners worldwide.
- Together with your team, you’ll be responsible for the platforms and digital solutions that support the customer journey—from the first point of contact with the brand through purchase, use, and service, all the way to long-term customer loyalty.
- You’ll bridge the gaps between business, technology, and customer experience, collaborating with functional teams to develop innovative digital solutions that create measurable value for our customers and our global dealer network.
- In doing so, you’ll drive the further development of our digital platforms and lay the foundation for a modern, scalable, and data-driven customer experience.
- Responsibility for the strategic development of our digital customer, retailer, and partner platforms throughout their entire lifecycle.
- Leading, developing, and strategically expanding the organization with the goal of building high-performing teams and fostering their long-term growth.
- Fostering a culture of accountability, collaboration, and customer focus, as well as nurturing talent and future leaders.
- Shaping the digital customer journey from the first interaction with our brands through purchase and use to service and customer loyalty.
- Developing an integrated platform strategy for customers, retailers, and partners, and ensuring a consistent digital experience across all touchpoints.
- Working closely with Sales, Marketing, After-Sales, and international markets to implement digital solutions with measurable added value.
- Taking responsibility for the further development of our digital products, platforms, websites, apps, and customer-centric services.
- Establishing clear governance structures, roles, priorities, and decision-making processes.
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Our expectations of you
Education
- A bachelor’s or master’s degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification.
Qualifications
- The ability to inspire people to work toward common goals, develop talent, and provide direction and stability even in challenging change situations.
- A deep understanding of digital customer needs, customer journeys, and modern digital business models.
- Excellent command of German and English.
Experience
- Alternatively, substantial practical experience in building and operating digital platforms and e-commerce solutions in an international environment.
- Demonstrable experience in building, developing, and successfully leading teams and organizations.
- Experience in developing and implementing digital strategies, as well as in successfully managing digital products and platforms throughout their entire lifecycle.
- Experience collaborating with marketing, sales, after-sales, and international markets, as well as the ability to align diverse interests toward a shared vision.
- Starkes Verständnis von Produktmanagement, Plattformdenken, Daten und digitalen Kundenerlebnissen.
- Experience managing external partners and service providers, as well as building high-performing delivery models.
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What we offer
- The opportunity to actively help shape the relaunch and future of one of Europe’s leading motorcycle manufacturers.
- The opportunity to work partially from home.
- Attractive benefits and interesting professional development opportunities, as well as a unique corporate culture characterized by collegiality and team spirit.
- An attractive and performance-based salary, starting at €81,500 gross per year depending on qualifications and professional experience (higher salary possible).
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
KTM AG
Mattighofen, Anif, Rosenheim, Munderfing, Wels
Driven by the passion of our over 4,000 employees, KTM is Europe's leading motorcycle manufacturer with sales totaling over 1.5 billion Euros. For this reason, we are consistently committed to a long-term strategy built on four pillars: Brand, Globalization, Innovation and Employee. That is why we are looking for new colleagues who want to work with us, think along with us and live life alongside us - regardless of your professional experience or educational background. Because at the end of the day what counts most at KTM is what you can bring to the table!
Description
- Company Size
- 250+ Employees
- Founding Year
- 1953
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
Employer reviews
by devworkplaces.com
Total
(3 Reviews)3.4
Career Growth
2.9Culture
3.3Engineering
3.0Workingconditions
4.3
Head of Digital Customer Solutions
- Salary
- from 81.500 € gross/yearEstimated net salary based on the gross salary in the job ad.from 52.555 € net/year
- Location
- Mattighofen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
