Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.913 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will assist in the maintenance and support of IT systems, handle support requests, document IT processes, implement security measures, and coordinate IT projects.
Your role in the team
- They assist in the maintenance and support of the IT systems of Berufsrettung Wien, handle and document IT support requests, and provide support to users in 1st and 2nd level support.
- They collect and analyze existing IT-supported processes and contribute to the implementation and documentation of new IT processes.
- You are involved in implementing IT security measures in accordance with GDPR, NISG, and internal policies, and support compliance with data protection and IT compliance requirements.
- You create and maintain IT documentation, user manuals, and system handbooks, and manage as well as update hardware and software inventories.
- You assist in coordinating IT projects and contribute to the creation of project manuals as well as other project documentation.
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Our expectations of you
Education
- You hold a degree from a university or college or an equivalent qualification OR you have a maturity certificate or an equivalent qualification and at least four years of professional experience in the ICT sector OR you possess a journeyman's certificate or an equivalent qualification and at least six years of professional experience in the ICT sector OR you have a compulsory school certificate and at least ten years of professional experience in the ICT sector.
Qualifications
- You have excellent spoken and written German skills.
- You have basic knowledge of IT support (advantageous).
- You have knowledge of handling IT-supported rescue or emergency systems (advantageous).
- You have basic knowledge of error analysis and troubleshooting of IT systems (advantage).
- You have a basic understanding of IT security measures and data protection policies (advantageous).
- You have basic knowledge of network technologies, server architectures, and databases (advantageous).
- You possess the mental and physical fitness, the ability to work under pressure and in critical situations, and the resilience and endurance for longer-lasting IT deployments.
Experience
- You have some practical experience in an IT department or in IT support (advantageous).
- You have initial experience in documenting and analyzing IT processes (advantageous) and possess a good understanding of IT-supported workflows (advantageous).
- Ideally, you bring some initial experience with cloud technologies (advantageous) as well as basic knowledge of project management.
- You have experience working with IT service providers (advantageous) and the ability to create technical documentation in a structured manner.
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What we offer
- Full-time employment
- An entry-level salary of €4,913 gross per month (14 times annually). A higher salary may be possible through the crediting of relevant professional experience or equivalent activities as prior service periods.
- We aim to increase the proportion of women in this profession and therefore especially invite women to apply. The provisions of the Vienna Equal Treatment Act apply.
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Benefits
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Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
ICT specialist
- Salary
- from 4.913 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
