Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.500 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you are responsible for 1st level support, resolving end user IT issues, installing laptops, and documenting ticket inquiries in the ManageEngine system. You also assist with rollouts and communicate directly with users.
Job Technologies
Your role in the team
- 1st Level Support for End Users
- Analysis and resolution of IT issues (e.g., password problems, hardware, applications)
- Installation and configuration of laptops and peripherals
- License assignments in the O365 environment
- Ticket processing and documentation (ManageEngine)
- Callback and support for users with open tickets as well as translation of tickets into English (if necessary)
- Support with rollouts (e.g., laptop replacement, VPN migration)
- Collaboration in an international environment
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Our expectations of you
Qualifications
- Practical knowledge of Office 365
- Experience in user administration
- Fluent German skills (written & spoken)
- Good English skills (especially written & comprehension)
- Enjoyment in telephone user contact and direct communication
Experience
- At least 2 years of experience in IT Service Desk / IT Support
- Experience with ticketing systems
- Experience in corporate structures
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What we offer
- You can expect a responsible position with prospects for the future.
- The offered annual gross salary is at least €36,400, depending on relevant experience, with overpayment possible depending on pertinent work experience and qualifications.
- Good team spirit and collegial cooperation
- Sustainable Employer
- Open communication culture and flat hierarchies
- Exciting tasks
- Stable and secure employer
- Comprehensive training and development opportunities
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT Service Desk All-rounder
- Salary
- from 2.500 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
