Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 65.000 to 85.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for managing and optimizing Managed IT Services, ensuring SLA compliance, and proactively handling incident management and KPI reporting.
Job Technologies
Your role in the team
- ONTEC relies on customized Managed IT Services for our clients.
- Whenever systems or applications are business-critical, we are the right partner.
- We excel in professionalism, broad technology expertise, and a high level of service orientation in the operation of IT infrastructures.
- As an IT Service Manager, you are the central interface between customers, internal teams, and management - with the goal of embodying our service excellence every day.
- Operational and strategic responsibility for existing Managed IT Services.
- Ensuring compliance with and monitoring of Service Level Agreements (SLAs).
- Proactive incident, problem, and change management according to ITIL standards.
- Analysis and interpretation of SLA contracts to optimize service quality.
- Close coordination with clients to manage expectations and find solutions in case of escalations.
- Coordination of internal experts for the implementation and improvement of services.
- Regular reporting on performance, KPIs, and service improvement measures.
- Active participation in the further development of our service portfolio based on customer and market needs.
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Our expectations of you
Qualifications
- High resilience in dealing with demanding customers and in escalation situations.
- Very good knowledge in reading, interpreting, and implementing SLA agreements.
- Strong social and communication skills at all hierarchical levels.
- Excellent ITIL knowledge - ideally ITIL Expert certification.
- Proficient handling of ITSM tools, KPI analyses, and service reports.
- Structured, solution-oriented, and committed way of working.
Experience
- Several years of experience in IT service management or a comparable position.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
ONTEC AG
Wien
ONTEC AG was founded in 2001 as a self-financed company of the TEC Group. Today, 60 employees work at the headquarters in Vienna and a branch office in Linz. Through a newly developed holistic solution approach, we have evolved from an supplier of individual software and IT services to a specialist for digital transformation and managed IT services for critical business processes.
Description
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
IT service manager
- Salary
- 65.000 to 85.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
