Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you provide technical support for end-users in the SAP service, handle incidents and service requests, and maintain ERP data for HRM, Travel, and Finance. You also coordinate collaboration with stakeholders.
Job Technologies
Your role in the team
- Under the supervision of the IT Service Desk Team Lead, and the overall guidance of the Chief of COR/DIT, the SAP Service Desk Assistant will be primarily responsible for providing technical support to end-users both at Headquarters and in the Field.
- Act as point of contact for responding, resolving, escalating and tracking all incidents and service requests received by the UNDO IT Service desk.
- Provide support in ERP related requests and incidents mainly in HRM, Travel and Finance modules.
- Maintain various ERP common maintenance tables (CMT) and other systems master data.
- Provide IT Support for the ongoing operations of various UNIDO application systems.
- Assist in the development and maintenance of ITS SOPs, Work Instructions as well as work related documents.
- Assist in the development and maintenance of IT systems user guides, manuals, and FAQs.
- Act as the focal point between IT and the stakeholders such as requirements gathering, communicating implementation plans and coordinating the testing.
- Perform any other related duties as assigned.
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Our expectations of you
Education
- Completed higher secondary education, high school diploma or equivalent is required.
Qualifications
- Formal training or certification in IT, Service Desk Administration or any relevant field is desirable.
- Relevant certifications such as ITIL Foundation in IT Service Management are an asset.
- Fluency in written and spoken English is required.
- Fluency and/or working knowledge of another official UN language is desirable.
Experience
- Minimum of three (3) years of working experience in the area of IT Service Desk or IT Support is required.
- Experience in providing user support and technical assistance for SAP system is required.
- Experience with IT Service Management (ITSM) tools such as TopDesk, Jira, Open Source Ticket Request System (OTRS), ServiceNow, etc., is required.
- Experience in Account Management in Microsoft Active Directory and Microsoft Exchange is an asset.
- Any relevant working experience, preferably within the UN system or in a multicultural environment, is desirable.
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Benefits
More net
Work-Life-Integration
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
UNO Vereinte Nationen
Wien
Vienna is one of the four most important locations for the United Nations, alongside New York City, Geneva and Nairobi. The Vienna International Centre (VIC), also known as "UNO City", was established in 1979. More than 4,000 employees from over 110 different countries work at organizations based in Vienna.
Description
- Company Size
- 250+ Employees
- Founding year
- 1979
- Language
- English
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- NGO, NPO, Associations
SAP Service Desk Assistant
- Location
- Vienna
- Working Model
- Onsite
