Level: Lead

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: 3.033 to 3.479€ Gross/Month

Location: Linz

Working Model: Onsite

Job Summary

In this role, you lead the IT support team, develop processes for high-quality ticket resolution, and assist employees with hardware and software, while also creating user manuals.

Job Technologies

Your role in the team

You will take on the professional and organizational leadership of the IT support team.
You have an overview of the team's tasks and are responsible for structures and processes in support.
You are responsible for the development of the team and knowledge transfer.
You are the interface to application management and infrastructure.
You actively collaborate within the team to familiarize our employees with the technology.
You support employees in their daily interaction with hardware and software.
You create and maintain short user guides.

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Our expectations of you

Qualifications

You are communicative and service-oriented.
You work in a structured manner and ensure high-quality ticket processing.
You enjoy working in a team and take pleasure in interacting with clients.

Experience

You have already gained several years of professional experience in the IT environment.
You have experience in the Microsoft environment (e.g., Active Directory, Windows, ...).

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