Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.175 to 4.000€ Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical incidents and service requests in 2nd level support, analyze client environment issues, and document solutions for knowledge retention.
Job Technologies
Your role in the team
- Processing of incidents and service requests in 2nd level support.
- Independent analysis and resolution of technical issues in the client environment.
- Documentation of identified and resolved issues for sustainable knowledge retention.
- Tracking tickets throughout their entire lifecycle.
- Alerting of on-call duties and escalation.
- Troubleshooting for Microsoft operating systems, M365, Azure, Office, as well as company-wide applications (approximately 5,000 across the organization).
- Support with software rollouts and driver/firmware updates.
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Our expectations of you
Education
- Completed technical education (apprenticeship/HTL/university/FH) with a focus on IT.
Qualifications
- Theoretical and practical knowledge in the following areas required:
- Active Directory.
- Windows Server.
- Network (LAN/WLAN).
- Software rollouts.
- Troubleshooting Microsoft OS.
- M365/ Office / Azure.
- With analytical thinking, clear communication, and team spirit, you solve challenges efficiently and contribute to the stability of our IT infrastructure through your dedicated and reliable work ethic.
Experience
- Several years of professional experience in a comparable position.
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Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
voestalpine AG
Linz, Zeltweg, Leoben, Kapfenberg, Böhlerwerk, Wien, Krems An Der Donau
Voestalpine is a world-leading technology and industrial goods conglomerate with comprehensive material processing expertise. With its top quality products and system solutions made of steel and other metals, voestalpine is one of the leading partners in Europe's automotive and household appliance industries as well as worldwide in the oil and gas industry.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Industry, Production, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Engineering
2.8Culture
3.5Career Growth
3.6Workingconditions
4.0
Client Support Engineer
- Salary
- 3.175 to 4.000€ Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
