Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.900 € Gross/Month
- Location
- Linz
- Working Model
- Onsite
Job Summary
In this role, you analyze and resolve complex issues in 2nd level support, manage Microsoft 365, and assist with installation and troubleshooting in network environments.
Job Technologies
Your role in the team
- Operation and support of Microsoft 365 (Exchange Online, Teams ...).
- Analysis and resolution of more complex issues in 2nd Level Support.
- Error analysis in networks (TCP/IP, DNS, DHCP, VLAN, VPN).
- Firewall configuration as well as on-site installations.
- Installation, operation, and support of the client infrastructure.
- Participation in IT and infrastructure projects.
- Structured documentation and working with ticketing systems.
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Our expectations of you
Education
- Completed IT apprenticeship or a comparable qualification, or: career changer with proven IT practical experience.
Qualifications
- Very good knowledge of Windows Client and Server operating systems.
- Excellent knowledge of Microsoft 365 / Azure AD.
- Excellent knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Basic knowledge in IT security (firewalls, MFA, security concepts).
- Knowledge of Linux and/or Moodle is an advantage.
- Driver's license B.
- Very good spoken and written German skills.
- Analytical thinking skills and a structured working approach.
- Independent work and high level of responsibility.
- Ability to prioritize tickets meaningfully.
- Strong communication skills as well as service and customer orientation.
- Teamwork - a daily practice for us.
Experience
- Experience in handling ticketing systems.
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What we offer
- Meaningful IT activity in the educational environment.
- A versatile, varied range of tasks with technical demands.
- Participation in future-oriented educational and IT projects.
- Modern work environment with flexible working hours.
- Central location in Linz, very good public transport connections, parking available subject to availability.
- A motivated, competent team looking forward to strengthening.
- Monthly gross salary from EUR 2,900 (full-time basis). Overpayment is possible depending on qualifications and experience.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Education Group GmbH
Linz
Education Group is a leading center of education with an innovative character, high media competence and pedagogical know-how before a solid technical background.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Education System
2nd Level IT Technician
- Salary
- from 2.900 € Gross/Month
- Location
- Linz
- Working Model
- Onsite
- Diversity
- Open for all genders
