Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gemeinde Ruprechtshofen
- Working Model
- Onsite
Job Summary
In this role, you handle 1st and 2nd level support requests, resolve hardware and software issues, install and maintain IT workstations, and ensure data quality in helpdesk tools while supporting IT projects.
Your role in the team
- This role will be part of a European IT matrix and will support a modern helpdesk and support structure responsible for receiving, assessing, escalating, and resolving incidents at 1st and 2nd level related to IT infrastructure support in Austria and the associated units.
- 1st- and 2nd-level support for administration and production.
- Troubleshooting hardware and software issues.
- Installation, configuration, and maintenance of workstations and peripheral devices.
- Maintenance of helpdesk tools to ensure data quality.
- Ensuring compliance with IT policies.
- Support of IT projects, including implementation and communication with all stakeholders.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed IT apprenticeship (apprenticeship, vocational school / HTL or similar).
Qualifications
- Basic knowledge of common IT systems.
- Willingness to work in a production environment.
- Positive attitude towards the food industry.
- Teamwork skills, willingness to perform as well as to learn, and high motivation.
- Ability to independently analyze and resolve IT issues; escalate if necessary.
- Strong interpersonal and communication skills to support non-technical users.
- Excellent German and good English skills.
This text has been machine translated. Show original
What we offer
- We are a company with flat hierarchies, short decision-making paths, and a strong customer orientation in a specialized market.
- We know that the engagement of our employees is the foundation of our success.
- Therefore, we support you by giving you responsibility and developing you according to your talents.
- Grandits offers you a performance-based and market-appropriate overpayment that exceeds the collective minimum salary.
- This depends on education, qualification, and professional experience.
- This position is governed by the collective agreement for the butchery trade.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
OSI Austria Foodworks GmbH
As an internationally-operating food company, we belong to the privately-owned OSI Group, which has a global reach. We are leaders in developing and manufacturing high-quality products for the foodservice industry and retail sector.
Description
- Working Model
- Hybrid, Onsite
IT Service and Support Specialist
- Location
- Gemeinde Ruprechtshofen
- Working Model
- Onsite
- Diversity
- Open for all genders
