Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will be the technical point of contact for clients, assisting them with issue resolution in critical production environments and advising on product configurations and training.
Job Technologies
Your role in the team
- As a Support Analyst at Trayport, you will be a vital member of our Technical Client Success team, providing exceptional support to our demanding and quality-conscious clients.
- This client-facing role involves daily interaction, offering support and guidance, and resolving issues within business-critical production environments.
- You will own the technical relationship with your clients, ensuring they derive maximum value from our services.
- Serve as the primary point of contact for assigned clients, cultivating and managing the technical relationship.
- Provide high-level technical consultancy to clients and internal stakeholders, including product configuration and training.
- Actively contribute to internal projects and company initiatives, helping to improve team processes and policies.
- Deliver professional and efficient technical support to high-profile financial institutions, traders, interdealer brokers, and exchanges.
- Ensure all requests are handled in a professional, disciplined, efficient, and process-oriented manner.
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Our expectations of you
Qualifications
- You are a highly motivated and skilled individual with a proven track record in technical customer service.
- You possess strong analytical and problem-solving abilities, coupled with excellent communication and interpersonal skills.
- Fluency in both German and English (written and spoken) is essential.
- Knowledge of shell scripting and programming (Python) is a plus.
- Candidates with a Windows background will be considered, but must be willing to learn Linux.
Experience
- Ideally, you also have experience with basic system operations and familiarity with Linux system environments and troubleshooting (including log file analysis).
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What we offer
- A unique opportunity to immerse yourself in the exciting world of FinTech and develop your knowledge of commodities trading.
- Umfassende Produkt-, Markt-, Kunden- und Technologieeinblicke, die zahlreiche Entwicklungsmöglichkeiten innerhalb des Teams und der gesamten Organisation eröffnen.
- The chance to support leading organizations in the energy and finance industries.
- A stimulating, fast-paced, and collaborative work environment with a supportive team.
- Regular company events to foster networking and team building.
- The opportunity to work for a successful and growing company where you are a valued contributor.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Trayport VisoTech GmbH
Wien
Since 1999, VisoTech has been providing innovative software solutions for visualizing, automating, and optimizing energy business processes. With the autoTRADER – an integral part of the company's own development initiative "Periotheus" –Visotech is a market leader in automated intraday electricity trading. Furthermore, for many years now Visotech has been a leading supplier of ETRM software products in Austria, and is renowned for its expertise in energy logistics systems. Some well-known companies that are among our customers include STEAG, VERBUND Rosneft , OMV etc
Description
- Founding year
- 1999
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Banking, Finance, Insurance, Internet, IT, Telecommunication
Support Analyst
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
