Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.867 to 3.210€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you handle support requests through a ticket system, assist employees on-site and remotely, and are responsible for the installation and maintenance of hardware and software as well as user accounts.
Your role in the team
- Customer-oriented initial intake, qualification, and processing of support requests of all kinds via a centralized ticketing system.
- Support of employees on-site and via remote maintenance.
- Installation, configuration, and maintenance of the deployed hardware and software solutions as well as maintenance of user accounts and permissions.
- Participation in the operation and further development of the system landscape (clients, telephony, mobile telephony, printers, network, servers, systems for resident security).
- Close collaboration with the infrastructure teams and core applications.
- Maintenance of IT documentation and participation in IT monitoring.
- Conducting training sessions.
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Our expectations of you
Education
- Completed IT apprenticeship (apprenticeship, HTL) or relevant experience in the IT and support environment.
Qualifications
- Knowledge of IT Service Management is desirable.
- Polite, customer-oriented communication and problem-solving skills.
- Teamwork skills for collaboration with the downstream support level teams.
- Willingness for professional development.
- Precise and organized work approach with proper prioritization.
Experience
- Experience in supporting end users and maintaining work equipment.
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What we offer
- The monthly salary according to the SWÖ collective agreement for full-time employment is at least € 2,867.20 gross (Level 6) and up to a maximum of € 3,210.00 gross (with up to 10 years of prior service credited).
- Depending on qualifications and professional experience, overpayment may be possible.
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Job Locations
This is your employer
CS Caritas Socialis GmbH
Die CS Caritas Socialis unterstützt und begleitet Menschen am Beginn und am Ende des Lebens. Spezialisierte Angebote in der stationären Langzeitpflege, das CS Hospiz Rennweg sowie Tageszentren und die Dienste der CS Betreuung zu Hause sind an vier Standorten in Wien gebündelt.
Description
- Company Size
- 250+ Employees
- Founding year
- 1919
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
1st level IT support
- Salary
- 2.867 to 3.210€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
