Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Stadt Kufstein, Stadt Hall in Tirol
- Working Model
- Onsite
Job Summary
In this role, you handle complex IT support requests, assist users with technical issues, manage system maintenance and documentation, and closely collaborate with other IT teams to ensure smooth operations.
Job Technologies
Your role in the team
- As an IT Junior in Second Level Support, you are responsible for handling more complex support inquiries that go beyond First Level.
- You assist end users with technical issues, ensure the functionality of IT systems, and work closely with other IT teams to ensure a smooth IT environment.
- Incident Management: Analysis and resolution of disruptions escalated from First Level.
- User and license management: Maintenance of accounts in Active Directory, Microsoft 365, and other systems.
- Hardware and software support: installation, configuration, and maintenance of end devices as well as troubleshooting complex issues.
- System maintenance: Support with updates, patches, and minor infrastructure projects.
- Documentation: Creation and maintenance of manuals and knowledge base articles.
- Collaboration: Close coordination with First Level Support and other IT specialists to improve processes.
- Project support: Participation in IT projects (e.g., automation with PowerAutomate, PowerApps, Jira).
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Our expectations of you
Education
- Completed IT apprenticeship (apprenticeship, HTL, or comparable) or ongoing studies in the IT field.
Qualifications
- Basic knowledge of Windows client and server environments.
- Basic knowledge of network technology and IT security.
- High level of service orientation and communication skills.
- Analytical thinking and problem-solving skills.
- Teamwork, resilience, and flexibility.
- German and English language skills (spoken and written).
Experience
- Experience with Microsoft 365 and Active Directory.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Single Use Support GmbH
Single Use Support provides innovative fluid management products and services around single-use technologies for the pharmaceutical industry.
Description
- Founding year
- 2016
- Company Type
- Digital Agency
- Working Model
- Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech, Logistics, Transportation
Junior IT Second Level Support
- Salary
- from 42.000 € Gross/Year
- Location
- Stadt Kufstein, Stadt Hall in Tirol
- Working Model
- Onsite
- Diversity
- Open for all genders
