Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.000 € Gross/Year
- Location
- Gemeinde Böheimkirchen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will receive technical customer inquiries, capture and qualify issues, answer simple questions about devices, and coordinate spare part requests for a smooth workflow.
Your role in the team
- When technical issues arise, you are the first point of contact and quickly bring structure to the situation. With technical understanding, common sense, and a clear focus on what matters, you ensure that topics are accurately captured, properly assessed, and efficiently processed further.
- Be the first point of contact: You professionally handle technical inquiries via phone and written communication, ensuring that customer requests, disruptions, and service cases are accurately documented from the outset.
- Properly categorize technical issues: You qualify disturbances and service cases in advance, precisely define problems, and thereby lay the foundation for a quick and appropriate solution.
- Assist directly whenever possible: You competently answer simple questions about devices, functions, and applications, and provide support where solutions are already available at the 1st level.
- Clarify the spare parts topic: You identify suitable spare parts, clarify material questions, and coordinate closely with the relevant interfaces.
- Actively manage collaboration: Work closely with the technical team, warehouse, back office, and suppliers to ensure that information is communicated completely and clearly.
- Document thoroughly and hand over purposefully: When topics are escalated to the 2nd Level or to technicians, you ensure a smooth process with clear documentation and a structured handover.
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Our expectations of you
Education
- Completed technical or commercial training with good technical understanding and relevant professional experience.
Qualifications
- You quickly grasp technical issues and approach topics in a structured and solution-oriented manner.
- On the phone and in written correspondence, you communicate clearly, friendly, and in a manner that fosters commitment.
- Even when multiple issues are running simultaneously, you keep an overview and set the right priorities.
- You have good MS Office skills.
Experience
- Experience in technical internal service, support, or a comparable interface function is advantageous.
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What we offer
- A secure job in a growing, internationally successful company where your ideas are valued and you can take responsibility for your own projects.
- A very good team spirit and a collegial atmosphere ensure that you feel comfortable with us.
- Your structured, multi-week onboarding process ensures that you know what to do from day one.
- E-Learnings, seminars, mentoring, tailored learning paths, and much more provide you with the tools to actively shape your career.
- Vacation week from the first year, Jobrad, sabbatical option, and benefits that really matter.
- The opportunity to work from home gives you more flexibility and helps you to balance your professional and private life effectively.
- With Kids-Kamp, flexible part-time care, and targeted parental leave management, we ensure that you can best balance work and family.
- Good employees are the true capital of a company.
- Würth has always shown great appreciation for its employees, and this includes fair, performance-based compensation with bonus payments, premiums, or capital insurance after one year of service.
- Depending on your professional experience and qualifications, you can expect an above-average salary of EUR 40,000.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
More net
Job Locations
This is your employer
Würth Handels GmbH
Böheimkirchen
At Würth, we're experts in the trade of professional mounting and fastening materials. Our product range includes over 100,000 items spanning screws, screw accessories and anchors to tools to chemical-technical products and workplace safety gear.
Description
- Company Size
- 250+ Employees
- Founding year
- 1962
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.4Engineering
2.7Culture
3.7Workingconditions
3.8
Technical support, internal service, workshop equipment
- Salary
- from 40.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 29.597 € net/Year
- Location
- Gemeinde Böheimkirchen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
